Assistant General Manager (AGM)

Job Description:

Boston Cigar Club is seeking a highly motivated and experienced Assistant General Manager to join our growing team. The Assistant General Manager will play a crucial role in supporting the General Manager in overseeing daily operations, ensuring exceptional customer service, and maximizing profitability. The ideal candidate will have a proven track record in leadership, operations management, and customer relations within the management industry.

Responsibilities:

• Assist the General Manager in the overall management and supervision of the business.
• Oversee daily operations, including staff scheduling, inventory management, and customer service.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Implement strategies to improve efficiency, productivity, and customer satisfaction.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and train staff, providing guidance and support to ensure optimal performance.
• Analyze financial data, including sales reports and expenses, to identify trends and opportunities for improvement.
• Assist in the development and implementation of marketing and sales strategies.
• Maintain a clean, safe, and welcoming environment for customers and employees.
• Perform other duties as assigned by the General Manager.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field preferred but not required.
• Minimum of 4 years of experience in a management or supervisory role, preferably in the management industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Dynamic and rewarding work environment.

To Apply:

Please submit your resume and cover through really.

Equal Opportunity Employer:

Boston Cigar Club is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $55,523.00 - $60,368.00 per year

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Charlestown, MA 02129: Relocate before starting work (Required)

Work Location: In person

Salary : $55,523 - $60,368