Lead Medical Assistant

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Lead Medical Assistant

University Health Services and Primary Care Sports Medicine, part of the Division of Student Affairs, is seeking a Lead Medical Assistant to join our dynamic team. This position plays a critical role in providing exceptional care and support to our students, ensuring their health and well-being in alignment with the university’s commitment to holistic student development. The ideal candidate will excel in both clinical and administrative functions, fostering a safe, efficient, and welcoming environment for students, parents, faculty, and staff.

Responsibilities include:

Administrative Functions

• Manage front desk operations, including answering phones, scheduling appointments, and assisting walk-in patients.
• Support billing processes by verifying insurance, facilitating claims, and providing guidance on payment-related inquiries.
• Oversee office supply inventory and ensure the clinic is well-stocked and organized.
• Maintain accurate and confidential student medical records per FERPA and HIPAA guidelines.
• Assist with immunization compliance duties in coordination with the medical informatics administrator.

Clinical Functions

• Record vital signs and patient information in medical records, ensuring accuracy and timeliness.
• Assist medical staff during patient examinations, specimen collection, and minor procedures.
• Perform basic treatments and prepare students for medical consultations.
• Sterilize instruments, maintain equipment, and ensure a safe, hygienic environment.
• Support inventory management and ordering of medical supplies to maintain operational readiness.

Communication and Coordination

• Respond to inquiries from students, parents, and campus partners, providing clear and courteous guidance.
• Facilitate referrals for off-campus specialists and coordinate with external healthcare providers.
• Contribute to health services initiatives, special events, and outreach efforts to promote student wellness.

Each staff member in the Division of Student Affairs is expected to support division and university-wide initiatives, staff events, and serve on committees as needed.

Hiring Range: $24.92/hr to $31.15/hr. Pay rate commensurate with relevant experience.

• High School Diploma required; completion of an accredited Medical Assistant program preferred.
• Certification as a Medical Assistant (CMA) required.
• A minimum of 5 years of experience in a professional medical office environment, including working with electronic medical records.
• Demonstrated proficiency in medical terminology and basic clinical procedures.
• Experience in a university setting is preferred.
• Strong technical skills, including proficiency with Microsoft Office Suite and Google Workspace.
• Exceptional organizational abilities, with the capacity to manage multiple priorities effectively.
• Proven interpersonal skills and sensitivity in handling confidential material.
• Commitment to working with diverse populations and creating an inclusive environment.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including occasional evenings and weekends to support departmental initiatives.
• Physical capability to perform the duties required, including standing, walking, and light lifting.