Clinic Coordinator

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary: Hours: Full-time, Monday - Friday 8:30am - 5:00pmUnion: Yes Union Name: SEIUPatient Facing: Yes

The Clinic Coordinator is often the first face patients see when visiting our outpatient clinic. You will have the important role of making our patients feel welcome while in our clinic. As the Clinic Coordinator, you will be expected to coordinate and perform daily activities of the primary care clinic at Boston Health Care for the Homeless Program’s BMC Clinic. This will include the scheduling of provider primary care clinic sessions and assisting patients through the complex medical system. We are looking for a full time, reliable person with excellent customer service skills with a talent for multi-tasking and an ability to pivot job duties as needed. If this describes you, we encourage you to apply!

Responsibilities:

• Maintain a welcoming and pleasant front desk environment; serve as a receptionist and coordinator of patient flow. Assist patients with navigating clinic process and answering general questions about the clinic.
• Answer multi-line telephone system in a friendly and professional manner. Schedule appointments for clinic patients as well as patients calls from shelters and hospitals.
• Provide administrative support such as filing, photocopying, and faxing; send, receive, and distribute mail and faxes.
• Assist Patient Benefits Coordinators with checking in patients during peak time.
• Clean and organize work area and supplied to meet clinic needs; notifies supervisor of supply shortage on a regular basis.
• Utilizes EPIC to access necessary patient information to correctly direct outpatients and visitors.
• Utilizes interpreter onsite or interpreter phone line when communicating with patients or visitors in need of language interpretation.
• Maintains patient confidentiality in accordance with HIPAA policy; communicates all policy and procedure issues and concerns to supervisor along with any safety concerns or equipment malfunctions.
• Conforms to BHCHP standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.

Qualifications:

• Customer service-oriented mindset with strong teamwork mentality
• High School Diploma or Equivalent; two years’ experience in a related field or a clinical environment
• Strong computer skills, familiarity with EPIC, MMIS, and NEHEN systems preferred.
• Bilingual (Spanish/English) preferred.
• Work requires ability to communicate effectively with others.
• Requires the ability to handles patients under stress, and deal with stressful situations calmly and effectively.
• Work requires ability to understand and follow directions, operate standard office equipment and a strong attention to detail.

Compensation and Benefits:

The compensation starts at $22.00 per hour and increases based on years of experience.

BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.

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