Associate Director of Development Operations

 I.     POSITION:    Associate Director of Development Operations

II.   PRIMARY PURPOSE:

Under the direction of the Chief Development Officer (CDO), the Assoc. Dir. of Development Operations will manage and execute the important functions of donor stewardship, database and data optimization, and Donor/Prospect research. The Assoc. Dir. of Development Operations will collaborate with the CDO and development team to support donor relations and fundraising activities. They will play a pivotal role in the next stage of growth in our development efforts, with an appreciation for performance metrics. Boston MedFlight recently launched Raiser’s Edge NXT.  

III.  ESSENTIAL DUTIES:

A.      Donor Database Optimization

Responsible for ensuring the Raiser’s Edge donor database is consistently receiving and exporting accurate and timely data that meets the current and anticipated needs of the department.

·        Accurate and timely gift entry

·        Ensure that constituent records are entered and updated as needed

·        Establish data entry procedures and policies to maintain, update and monitor the accuracy of the database.

·        Be responsive and deliver on changing needs based on strategic initiatives

·        Regularly participate in opportunities to ensure industry best practices are followed

B.      Donor Stewardship:

Organize and execute the day-to-day stewardship efforts pf the department. Providing customized and segmented acknowledgment letters and gift receipts on a timely basis.

·        Organize acknowledgment letters to ensure timely delivery.

·        Work collaboratively with department colleagues to organize stewardship efforts and events

C.      Giving and Event Platform Management:

Manage Raiser’s Edge online giving and event management platforms to ensure they deliver an excellent experience for donors and event attendees.

·        Be responsive and anticipate the needs of the department

·        Ensure we are practicing best practices with an innovative approach the opportunity

·        Ensure that the systems are set-up properly to provide accurate and timely data

·        Provide customer service support to end users

D.     Reporting and Lists:

Responsible for ensuring accurate reports as needs arise in the department. Readily and reliably furnish reports and lists on regular cadence.  Routinely manage various criteria and segmentations to furnish reports and lists quickly and accurately.

·        Prepare monthly status reports to be shared with organizational leadership. 

·        Work collaboratively with department colleagues to plan for and anticipate needs

·        Coordinate production schedules as necessary.

·        Prepare mailing lists for appeals, events, and publications as requested

E.      Donor/Prospect Research:

•  Utilizing a variety of methods, research individual and organizational prospects/donors to ensure up to date information is recorded and opportunities identified on a routine basis.

·        Identify new donor prospects for both individual and grant solicitation on a regular basis

·        Utilize public information sources and prospect research tools to research various prospects as needed.

·        Identify current donors who may align with strategic initiatives for the department.

·        Assist in managing and preparing mailing lists for appeals, events, and publications.

F.      Donor Pipeline and Portfolio Support:

·        In conjunction with the CDO, participate in planning, implementation, and management of the fundraiser portfolio and pipeline:

·        Under the direction of the CDO, make portfolio and pipeline assignments.

·        Plan for and share regular portfolio and pipeline reports for the department 

·        Coordinate production schedules as necessary.

G.     Department Support:

·        Work with the finance department to reconcile financial records.

·        Provide support and collaborate on the operations of strategically important development events

IV. POTENTIAL DUTIES:

A.      Occasional nights or evenings will be required.

B.      Completing special projects as assigned by CDO.

C.      General errands and attending off-site meetings requiring the use of a personal vehicle. Travel reimbursement is available.

V.   MINIMUM QUALIFICATIONS:

A.      5 years of previous fundraising and/or sales database experience required, Bachelor’s degree preferred.

a.      A strong preference for someone with current experience using Raisers Edge NXT.

B.      The Assoc. Dir. of Development Operations will be a strong project manager and forward thinker.

C.      Flexible, adaptable, reliable, and able to prioritize in a constantly changing environment.

D.     Strong writing skills.

E.      Demonstrated ability to positively communicate and build interpersonal relationships

F.      Excellent organizational skills, and keen attention to detail.

G.     Must be able to read, write, speak, and comprehend the English language without restrictions.

H.     Able to maintain strict level of confidentiality as well as demonstrated sensitivity, discretion, good judgment, diplomacy, and maturity.

I.        Proficiency in Microsoft Office a must including Outlook, Word, Excel, PowerPoint

VI.  NOTES:

A.      FBI and CORI criminal backgrounds check will be performed prior to employment.

How to Apply:

Please visit our career center by clicking here to submit an application and résumé.

For More Information

Please visit our website to get more information about current job opportunities and our program.

www.bostonmedflight.org