What are the responsibilities and job description for the 2025 Game Events & Services, Day of Game Staff position at Boston Red Sox and Fenway Sports Management?
DEPARTMENT OVERVIEW:
The Game Events & Services Team supports both the Premium Sales and Group Sales teams to execute premium packages and group hospitality by facilitating payments, ticket distribution, food-and-beverage orders, gameday itineraries, and general game day details. We ensure client satisfaction by hosting these reservations at every Red Sox game, Red Sox Destinations trip, special event, and concert at Fenway Park.
POSITION OVERVIEW:
This position is responsible for handling the game day hosting duties of suites and hospitality packages for the Premium Sales, Group Sales, and Special Events Services staff. The main objective is to ensure all clients receive a high-end experience at the ballpark.
\n- Ability to conduct ballpark tours for clients by exhibiting a thorough knowledge of Fenway Park and the Boston Red Sox.
- Ability to host various groups/packages on a game-by-game basis while exhibiting the highest level of professionalism.
- Manage the distribution of customized passes, gift bags, ballpark waivers, and assist with digital tickets as needed.
- Maintain an organized and thorough inventory of required materials for game day packages by coordinating with Game Events and Services coordinators.
- Ensure suites and hospitality spaces are prepared prior to guests’ arrival.
- Further develop relationships with existing accounts.
- Must be 18 years of age or older.
- Strong balance of intensity and commitment to providing a high level of customer service.
- Must be a self-starter, able to multitask, and manage unanticipated situations.
- Must have prior work experience within fast-paced and frequently changing environments.
- Must maintain a professional appearance and demeanor.
- Strong verbal and written communication skills.
- Ability to work nights, weekends, and holidays throughout baseball and concert season as needed.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
