What are the responsibilities and job description for the 2025 Client Services Day of Game Staff position at Boston Red Sox?
DEPARTMENT OVERVIEW:
The Boston Red Sox Client Services department oversees the managing all of Fenway Park’s premium season ticket members, spanning three different premium clubs at the park. The Client Services team works to build relationships with clients through various interactions during games & special events and by providing exclusive experiences.
POSITION OVERVIEW:
This position will encompass all areas of the Client Services department by providing support for both day of game club and suite activities as well as non-game day events. The position will be interacting directly with Premium Members, providing an extremely high level of quality service. Expectations of this role are that you are comfortable engaging and maintaining conversations with guests and go the extra mile to ensure they are satisfied during their game day experiences. The Client Services Department consists of three premium club spaces, the Dell Technologies Club, the Ford Clubhouse and the Aura Club, along with all Dell Technologies Level Suites.
RESPONSIBILITIES:
- Have a passion for hospitality and creating unique experiences that align with the overall goals of the Client Services department.
- Prepare all club spaces for games & special events by following the guided checklist for each club location.
- Lead and/or assist pre-game tours.
- Arrange and distribute client gift bags, photos, and tickets during each game.
- Assist with execution of various number of Premium Member special events: batting practice, cocktail parties, and concerts. This includes but is not limited to handling ticket distribution, photography, check-in for events, and assisting Red Sox Legends.
- Assist with all activations associated with the Client Services’ Family Day program.
- Handle and assist all client needs at various checkpoints on the Premium levels.
CHARACTERISTICS / QUALIFICATIONS:
- Available for a majority of Red Sox home games, concerts and other special events from April through the end of the baseball season.
- Must be 18 years of age or older.
- Have a passion and commitment for connecting with people, both external and internal, to form long term relationships through incredible service.
- Self-motivator who can adapt/respond to different types of requests on-the-go.
- Excellent communication skills including the ability to lead and converse with groups.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to lift and carry objects up to 20 pounds
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
