What are the responsibilities and job description for the Customer Service Representative position at Boston Standard Company?
Customer Service Representative
Boston Standard believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Boston Standard's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
· Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
· Excellent communication, organizational and interpersonal skills.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft office and computer savvy competence.
Requirements:
· BA/BS Preferred.
· Minimum of 3 years of professional call center customer service experience.
EOE F/M/V/D
Salary:
$22-25/hr
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
#HP1O
- Weymouth, MA: Relocate before starting work (Required)
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Experience:
- Call center: 3 years (Required)
- HVAC: 1 year (Preferred)
Work Location: In person
Salary : $22 - $25