What are the responsibilities and job description for the Customer Service Representative position at System One?
Job Title: Customer Service Representative
Location: Canton, MA
Schedule: Monday–Friday, Standard Business Hours
Pay Rate: $28–$29/hour
Employment Type: Temp-to-Perm (or Long-Term Temp if Necessary)
Job Overview:
We are looking for a Customer Service Representative to join our team in Canton, MA. This role involves providing top-notch customer support, managing order entry, and ensuring seamless communication with clients. The position is temp-to-perm, with the potential for long-term temporary employment if needed.
Key Responsibilities:
- Process and enter customer orders accurately and efficiently
- Respond to customer inquiries via phone and email with professionalism and urgency
- Troubleshoot and resolve order issues, shipping concerns, and product inquiries
- Maintain and update customer records in SAP (training available if needed)
- Coordinate with internal teams to ensure timely order fulfillment
- Provide exceptional service to maintain and grow customer relationships
Qualifications:
- Prior experience in customer service, order entry, or a related role
- Familiarity with SAP is a plus, but training will be provided
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ref: #558-Scientific
Salary : $28 - $29
