What are the responsibilities and job description for the CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean position at Boston University?
Job Description
The Client Support II position is part of the GSDM IT team. They report to the Service Desk Manager. Their primary role is to support the GSDM IT clients and the technology they use in their day to day operations. They will utilize a variety of tools as well as be the first line to engage with clients. The ideal candidate will provide exceptional technical support and assistance to our administrative and clinical clients in a hybrid environment. This role involves troubleshooting complex issues, maintaining hardware and software, and delivering outstanding customer service to faculty, staff, and students.
Technical Support and Troubleshooting
- Provide help desk, remote support, and field support for administrative and clinical clients in a hybrid environment.
- Troubleshoot hardware and software.
- Provide telephone and in-person support, troubleshooting problems and questions from staff, faculty, and students.
- Solve complex client problems creatively and in a timely manner.
- Research issues and bring solutions to the team.
Hardware and Software Management
Collaboration and Teamwork
Client Training and Support
Compliance and Administrative Tasks
Required Skills
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
