What are the responsibilities and job description for the Route Service General Manager position at Botanicus Interior Landscaping?
Experienced General Manager to lead our team of field technicians and oversee the operations of our commercial interior landscaping business.
Design Sales and Marketing:
• Develop and implement effective sales and marketing strategies to generate new business opportunities and expand our client base.
• Collaborate with the design team to create innovative and aesthetically pleasing interior landscaping solutions that align with clients' needs and preferences.
• Conduct market research and stay updated on industry trends to identify potential business opportunities.
Team Training and Leadership:
• Provide guidance, support, and mentorship to a team of technicians, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Develop training programs and initiatives to enhance the technical proficiency and customer service skills of the team members.
• Foster a positive and collaborative work environment, promoting teamwork, communication, and professional growth among the team.
Customer Care:
• Establish and maintain strong relationships with clients, acting as the main point of contact for any inquiries, concerns, or requests.
• Ensure customer satisfaction by promptly addressing and resolving any issues or complaints that arise during project execution or ongoing maintenance.
• Regularly communicate with clients to understand their evolving needs and provide recommendations for enhancing their interior landscaping solutions.
Oversee Administrative and Accounting:
• Manage day-to-day administrative tasks, including scheduling, procurement, and inventory management, to ensure smooth operations.
• Oversee financial activities, such as budgeting, forecasting, and invoicing, in coordination with the accounting department.
• Prepare regular reports on business performance, analyzing key metrics and identifying areas for improvement.
Possible Qualifications:
• Proven experience in a managerial role, preferably in a commercial field service business.
• Experience with sales and marketing, with the ability to drive business growth and meet revenue targets helpful.
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
• Exceptional customer service skills, with a focus on building and maintaining long-term client relationships.
• Proficiency in administrative tasks, financial management, and basic accounting principles.
• Strong organizational and multitasking abilities, with the capability to prioritize and meet deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.