What are the responsibilities and job description for the Customer Service Representative (Remote) position at BOTG LLC?
Position: Customer Service Representative
Location: Remote | For training and Nesting: Warwick, RI
Duration: 5 Months Contract Position (with possible extension)
Direct Client
Required Skills and Experience:
- Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.
- Must live within one hour commute of Warwick, RI office building.
- Experience navigating multiple screens while delivering good customer experience.
Skillsets & Proficiencies
- Strong computer/keyboard skills as well as analytical and problem-solving skills
- Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
- Communicates complex verbal and written concepts with ease.
Customer Centric
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Professionally demonstrate empathy to others.
What Can Give You an Edge (Additional Skills)
- Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.
- High School diploma, GED, some college experience, trade, or professional certification.
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Strong computer/keyboard skills as well as analytical and trouble shooting skills.
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Communicate with customers via telephone using strong communication skills. Active listening, and empathy.
- Drive solutions that best meet the customer’s needs.
- Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
- Support special product and/or service campaigns as needed, or as requested by the customer.
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
What You Need to Succeed (Required Qualifications)
Logistics
- Live within a commutable distance to Office for business reasons (monthly events, training, meetings).
- Training will be in-office for a designated duration. No time off can be taken during training and nesting period. Must adhere to strict start/end times.
- After training, the job is performed primarily virtually with required monthly in office days based on business needs.
- Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.
- Able to work in a stationary position 75% of time.
Job Type: Contract
Pay: Up to $20.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $20
