What are the responsibilities and job description for the Self Pay Representative; Mon -Friday; 8AM -4:30PM; 80 Hours $14.55 - $23.05 position at Bothwell Regional Health Center?
Overview
The Self Pay Representative is responsible for arranging payment plans, assisting with applications for public assistance, and screening admissions for eligibility for public assistance or reduced fees based on income.
The Self Pay Representative reports directly to the Director of Patient Financial Services
Responsibilities
1. Follow up on all accounts to ensure timely resolve.
2. Review account for all possible source of payment including Medicaid.
3. Reconcile the account and understand what the balance consists of (. deductible, co-pay, co-insurance, etc). Assist the patient with any questions they may have regarding the account balance.
4. Assist the patient with payment arrangements, loan program and / or financial assistance application.
5. Provide patient with estimates of cost of service and self-pay quotes through DCS Auditlogix.
6. Always provide the best customer service possible. Ask questions as needed.
7. All other duties as assigned.
Qualifications
1. Education :
a) High School graduate with related subjects in general business.
2. Licensure / Certification :
N / A
3. Work Experience :
a) Two to four years’ experience working in credit / collections.
b) General office experience preferably with knowledge of public assistance programs.
c) Ability to operate various office machines.
d) Be able to work independently and make reasonable decisions while maintaining confidentiality.
e) Computer knowledge.
f) Good customer service skills.
Salary : $15 - $23
