What are the responsibilities and job description for the Guest Services WEHO position at Bottega Louie Restaurant and Gourmet Market?
Job Details
Description
ABOUT BOTTEGA LOUIE
Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone.
- We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service
- We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily
- We provide valuable opportunities for each Botttega Louie Team Member to pursue professional progress and satisfaction in their work
- We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance
Our greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success.
WHO WE’D LIKE TO WORK WITH
- People who genuinely like people and respect each other’s contributions
- People who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoy
- People who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world-class Employee Experience and Company Culture
- People who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning Guests
- People committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operate
- People who are Full-time professionals available to work 40 hours per week, able to lift 35 lbs and stand and move for extended period of times
GUEST SERVICES RESPONSIBILITIES
include but are not limited to:
- Provide world-class service to all guests, ensuring their needs are promptly and courteously met.
- Answer incoming phone calls and respond to customer inquiries and reservation requests with warmth and professionalism.
- Monitor and promptly respond to customer emails with attention to detail and a sense of urgency.
- Count and verify large volumes of cash accurately and efficiently.
- Ensure compliance with company policies and procedures regarding cash handling and security.
- Adhere to all applicable regulations and guidelines governing cash handling and reporting.
- Maintain a clean and organized workspace.
Qualifications
GUEST SERVICES QUALIFICATIONS
- Previous customer service experience preferred.
- Previous experience in cash handling or counting is a plus.
- Strong numerical aptitude and attention to detail required.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Proficiency in basic computer skills.
- Maintain confidentiality and exercise discretion.
- Flexibility to work varying shifts, including evenings and weekends if required.
Bottega Louie offers competitive compensation, dining discounts, Health, Dental, Vision, Paid Time Off and immense growth potential! We strongly believe in a positive work environment committed to the care, growth, and development of our employees.
Salary : $20 - $24
