What are the responsibilities and job description for the Payment Exceptions Supervisor position at Bottom Line?

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a Payment Exceptions Supervisor to innovate and grow with us in Portsmouth, NH / Hybrid or Remote on EST and CST Time Zones in the U.S.

The Payment Exceptions Supervisor is a Full-Time permanent position that will oversee the Payment Exceptions and International teams, including the team that handles misdirected payments. The Supervisor will manage and escalate all issues related to USD and International payment exceptions. The Supervisor will also provide support to the Operations Specialists for tasks related to NOCs, returns, collections, misdirected payments, stop pays, etc.

How you'll contribute :

Monitor the collections process for failed debits and misdirected payments
Monitor the returns, NOCs, cancelled payments, and reversal / debit request processes to ensure timely SLAs are met
Approve SLA extensions and debits to Vendors accounts based on research
Work closely with Production Support to prioritize relative enhancements and tickets
Work closely with the Direct of Payments Operations to compile monthly metrics for reporting
Participate in subject matter level testing for future Paymode-X releases
Manage all bank contact and escalation lists and telephone VRU access for control totals
Provide supervision and support to the team of Operation Specialists and International Specialists that handles all payment exceptions

If you have the attributes, skills, and experience listed below, we want to hear from you!

5 years of Treasury, Cash Management, Operations

Demonstrated understanding of electronic payment processing

Demonstrated understanding of collections processes and acumen

Experience processing domestic and international transactions

Prior experience managing small teams

Experience with NACHA rules and regulations

Strong PC skills with a working knowledge of Microsoft Office suite, with exceptional skills in MS Excel

Demonstrate effective problem-solving and decision-making capabilities

Exceptional verbal and written communication skills

Ability to move between interaction with senior management and bank executives to supervision of department tasks

Ability to partner closely with internal and external stakeholders to support optimal collaborative efforts

Ability to conceptualize problems and solutions and recommendations to Product Management

Sense of urgency and drive to meet goals

High emphasis on attention to detail

Prior experience in cash operations or payment processing a PLUS

Bachelor's Degree in Accounting, Finance, or Economics or related experience

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Salary : $10

Apply for this job

Receive alerts for other Payment Exceptions Supervisor job openings

Payment Exceptions Supervisor

What are the responsibilities and job description for the Payment Exceptions Supervisor position at Bottom Line?

What is the career path for a Payment Exceptions Supervisor?

Job openings at Bottom Line

Not the job you're looking for? Here are some other Payment Exceptions Supervisor jobs in the Portsmouth, NH area that may be a better fit.

We don't have any other Payment Exceptions Supervisor jobs in the Portsmouth, NH area right now.

AI Assistant is available now!