What are the responsibilities and job description for the Payment Operations Specialist (Exceptions Team) position at Bottom Line?
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a Payment Operations Specialist to innovate, win, and grow with us in Portsmouth, NH / Hybrid.
The Paymode Payment Operations Specialist on the Payment Exceptions team plays a critical role processing credit and debit returns, NOCs, reversals, debit requests, canceled payments, and other payment exceptions on behalf of our Clients.
This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage any and all resources required to effectively and efficiently complete payment exceptions.
How you'll contribute :
- Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
- Utilize your knowledge of ACH payments and Notifications of Change (NOCs) to effectively assist Clients in resolving payment processing issues
- Collaborate with team members on innovation, process improvements, and problem-solving
- Utilize your organization and Excel skills to track all Client payments and ensure they are resolved to the beneficiaries within provided SLAs
- Run SQL queries to review and research payments
- Provide succinct and clear communication internally and externally while collaborating with others to resolve Client payment or banking issues
- Cross-train with other team members to provide operational support for other daily tasks and assist when needed
If you have the attributes, skills, and experience listed below, we want to hear from you!
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Salary : $16
