What are the responsibilities and job description for the Partnership Program Manager position at Bottomline?
The Role:
We are seeking a highly organized and detail-oriented Partnership Program Manager to lead and optimize the onboarding process for new partners. In this role, you will manage the end-to-end onboarding journey, ensuring smooth transitions from contract signature to technical integration go-live. You will collaborate cross-functionally to establish scope, streamline processes, mitigate risks, and monitor program progress, driving efficient onboarding and long-term partner success.
How you will contribute:
- Partner Onboarding:
- Manage the onboarding process for new partners, including coordination of multiple tracks such as Legal, Marketing & Sales, Technical Integrations, and Operational workflows.
- Act as the primary point of contact during onboarding to ensure clear communication and seamless partner experience.
- Program Scope Management:
- Collaborate with Product and Operational teams to define the scope of partner programs and ensure delivery within allocated timelines and budgets.
- Track deliverables and manage milestones to align with partner objectives.
- Process Optimization:
- Develop and implement repeatable, scalable onboarding plans and processes to enable faster partner integration and ramp-up.
- Identify inefficiencies and continuously refine workflows for improved effectiveness.
- Risk Management:
- Proactively identify potential risks in the onboarding process and develop mitigation strategies.
- Implement safeguards to minimize disruptions and ensure consistent onboarding experiences.
- Monitoring Program Progress:
- Create and maintain dashboards, reports, and tools to monitor partner progress, key metrics, and revenue generation.
- Provide regular updates to stakeholders on onboarding performance and outcomes.
If you have the attributes, skills, and experience listed below, we want to hear from you!
- Bachelor’s degree in Business Administration, Project Management, or related field.
- 3 years of experience in partner management, program management, or a similar role.
- Proven track record of managing cross-functional projects and delivering results within deadlines.
- Strong analytical and problem-solving skills with a focus on process improvement.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
- Proficiency in project management tools and reporting software (e.g., Jira, Microsoft, etc.).
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