Assistant Office Manager

ASSISTANT OFFICE MANAGER

Join us at Boulder Blooms Flower Shop! We are a busy wedding, event and delivery floral design studio in Boulder, CO. We strive to integrate our ethos (or, what we call our “petals”) into everything that we do: Collaboration, Passion, Warmth, and Sustainability. Our mission is to delight our customers through designing flowers that enhance each and every one of life’s moments. We are looking for someone to join us who loves flowers, plants, and people as much as we do!

What you will be doing:

• Oversee daily operations and communication between all departments: customer service, floral designers, delivery drivers, design manager and wedding/events team
• Provide excellent phone, email, and in-person service to customers and vendors
• Takes ownership of the company’s general inbox, responding to all emails in a timely and professional manner
• Manage ordering of office supplies and oversight of office equipment condition and technology
• Serve as IT support and troubleshooting; coordinating with our service providers when needed. Some basic knowledge of computers, smart-phone and IT is required
• Take ownership of the website by adding new products, managing inventory and making updates across all sections
• Oversee the logistics of daily flower deliveries (daily route mapping for drivers, driver scheduling, driver support, etc.)
• Provide ideas, concepts and general assistance to Marketing/Social Media on the implementation of promotional campaigns, email outreach, and social media
• Recruit, interview, hire and train new employees within customer service and driving departments
• Create and regularly update a training manual for consistent and thorough onboarding
• Regularly update sidework checklists, and delegate daily responsibilities and ongoing projects to applicable team members
• Assist with conducting employee reviews for customer service and delivery employees on a semi-annual basis
• Expand retail plant offerings and maintenance clients
• Train staff on proper plant maintenance to prevent product loss
• Regularly conduct or oversee the results of the
• Price out and schedule any needed oil changes, tire rotations, preventive maintenance or repairs with our preferred vendors. Communicate outcomes and information with owner for approval
• Increase customer engagement by promoting reviews and repeat business
• Respond to any upset customers with kindness and patience, providing a sufficient remedy for the customer
• Oversee retail items and manage stock, reordering as needed while also providing suggestions for new and seasonal options that are in line with the Boulder Blooms ethos
• Assist with planning and preparations for any upcoming holidays or busy seasons (helping with new color palette names, ordering, website management, ideas, photos, etc.)
• And everything else that happens in a busy flower studio! This role requires flexibility and eagerness to help your teammates because sometimes duties will include washing buckets, processing flowers, and even making flower deliveries to customers.

Traits you possess:

• Highly efficient
• Focused on the details
• Committed to elite customer service
• Flexibility and easy going attitude to adjust to constantly shifting business priorities
• Willingness to lend a hand to whatever task is necessary
• Strong attention to detail, desire for organization, and clean record keeping
• A desire to create organized and efficient systems
• Open, clear, and direct (but friendly!) communication skills to help manage a diverse team of people
• Fluency with Google Suite, Microsoft Office, smart phones, and other computer skills
• Experience with social media, marketing and branding, website maintenance

Additional Desired Characteristics:

• Knowledge of flower and plant varieties and care
• An appreciation and eye for a high-end design
• Floral or Event Management experience

Our Company Ethos (Our Petals) -

• Collaboration - what is your willingness to be flexible and support the team with the applicable needs of the shop?
• Passion - do you have the enthusiasm and the desire to learn, grow and come up with innovative ideas?
• Warmth - are you friendly, professional and presentable with our customers and team members?
• Sustainability - how can you help us with our eco-friendly practices? But furthermore, helping us avoid waste of any kind and improve efficiencies

Additional Benefits:

• 50% premium coverage for your health, vision, and dental insurance if you join a company plan
• 401k Retirement Matching
• Employee discount on flowers, plants and retail goods
• Paid Holidays
• Paid Time Off Vacation Policy
• Dog-friendly office

Boulder Blooms provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time

Pay: starting at $20/hr, plus a share of overall shop tips

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute/Relocate:

• Boulder, CO 80303: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Tell us in your own words why you are interested in joining the team at Boulder Blooms!

Experience:

• Administrative or Human Resources: 1 year (Preferred)
• Floral design: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Boulder, CO 80303 (Required)

Ability to Relocate:

• Boulder, CO 80303: Relocate before starting work (Required)

Work Location: In person

Salary : $20