Front Desk Receptionist

Salary

$51,408.00 - $74,124.00 Annually

Location

Longmont, CO

Job Type

Full-time

Job Number

6200(AT3)

Department

Parks and Open Space

Division

CSU Extension

Opening Date

01/29/2025

Closing Date

2/4/2025 11:59 PM Mountain

FLSA

Non-Exempt

• Description
• Benefits
• Questions
  
  

Description

Boulder County Parks and Open Space Department, CSU Extension is seeking to hire a Front Desk Receptionist. This is a lead/specialist level classification in the Administrative Support series. The Front Desk Receptionist performs complex and specialized tasks unique to a particular office and/or technical support work requiring a thorough knowledge of departmental operations, administrative procedures and a considerable degree of independent judgment. The Front Desk Receptionist assists the public to answer questions of a technical nature involving interpretation for Boulder County and Colorado State University policies, procedures, and documents to provide information that requires extensive working knowledge of our Extension program areas. Provides key administrative support to six program areas and ensures proper operation and maintenance of office equipment.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work out of the Natural Resources Building located at 9595 Nelson Road, Longmont, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $51,408.00 - $62,766.00 Annually

Tentative Hiring Timeline

• Phone Screening: February 18th
• First Round Interviews: February 24th
• Reference Check: February 27th
  
  

New employees receive an 80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Provides excellent customer service with a high degree of professionalism while interacting with customers, staff, and the public to resolve problems, answer questions, and provide general information
• Serve as the first point of contact by greeting visitors and assisting the public with technical inquiries, including interpreting Boulder County and Colorado State University policies, procedures, resources and documents
• Handle incoming mail, sorting, routing, and processing as necessary
• Perform general support accounting duties, including preparing cash receipts, maintaining the cash box, purchasing supplies, reallocating procurement card expenses, and tracking equipment rentals such as honey extractors and soil/hay probes
• Maintain office supply inventory, order necessary items, and ensure proper operation and maintenance of office equipment such as computers, printers, and postage meters
• Schedule and coordinate appointments and meetings using the meeting room calendars, while also arranging room setups for classes, programs, and events
• Use software such as Excel, Word, Adobe, Outlook, Teams, Eventbrite, 4-H Online, Fair Entry, and PowerPoint to type, edit, and prepare correspondence, reports, memos, and forms
• Train and provide general guidance to new employees on office equipment and procedures
• Performs specialized tasks of a complex administrative, technical, or confidential nature for the Boulder County 4-H youth program
• Collect, organize, and compile data for routine reports, while maintaining a database of archived CSU Extension – Boulder County newspaper articles
• Ensure building security by ordering access badges for office staff, non-county offices, managing the safety procedures, and addressing other facility-related needs
• Take in diagnostic samples and samples for ID, provide information for sending soil and water samples to CSU testing lab
• Inventory and submit E-waste, Spring clean-up and Charm forms and stage for pick-up
• Perform other administrative tasks and specialized duties as assigned
• May be reassigned during emergency situations
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school diploma or equivalent, and four years of office experience. Additional related education may count toward required experience.

Background Check

• A job offer is contingent on passing a background investigation
  
  

Special Requirements

• Must be able to lift and carry up to 15 pounds, as well as operate basic office equipment in an indoor office space.
  
  

Supplemental Information

Preferred Qualifications

• Experience supporting an Extension office or other education-focused organizations- Experience supporting a team of people to deliver educational programming, including tracking program data, problem-solving, responding to questions from the public.
• Experience working with diverse youth and families in a youth development, educational, youth-serving, community engagement or family-based program
• Computer literacy skills in using databases, online platforms, word processing, organizing information, record-keeping, and operating office equipment.
• General accounting duties, including preparing cash receipts, maintaining the cash box, purchasing supplies, reallocating procurement card expenses.
• Bilingual in English and Spanish
• Additional compensation will be provided based on the use of bilingual skills.
  

Knowledge, Skills, & Abilities

• Customer service skills to communicate with customers in a positive and understanding manner to help them find solutions to their questions or problems.
• Knowledge and commitment to continuous learning about DEI approaches, ensuring equitable service to diverse community audiences.
• Strong organizational, attention to detail, and time management skills
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.

Additional Benefits can be found HERE. (Download PDF reader)

• Including:
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Sick child care, an infants-at-work policy
• Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave

Generous paid time off

• Holidays
• New Year's Day January 1
• Martin Luther King's Birthday January
• Presidents' Day February
• Memorial Day May
• Juneteenth June 19
• Independence Day July 4
• Labor Day September
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day November 11
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day December 25
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.

PERA- The County and all employees pay into both Social Security and PERA

• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 14.76%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  

01

Do you meet the minimum requirement of a high school diploma or equivalent?

• Yes
• No
  
  

02

Please describe how you meet the minimum requirement of four years of office experience.

03

How have your previous jobs or experiences prepared you for the demands of this job? Please give examples.

04

How do you determine priorities in scheduling your time? Please give an example.

05

What kinds of experiences have you had working with others with different backgrounds than your own?

06

Boulder County’s values include “providing the best in customer service.” Please tell us your approach to customer service and give an example of how you have “provided the best” in the past.

07

Please share your experience supporting an Extension office or other education-focused organization.

08

In what ways do you feel you need to grow around your cultural awareness and what kind of support would you need?

09

Are you bilingual in Spanish and English (preferred, not required).

• Yes
• No
  
  

Required Question

Employer Boulder County

Address 2025 14th Street

Boulder, Colorado, 80302

Phone 303-441-3525

Website http://www.bouldercounty.org