BCHA Resident Services Program Administrator

Boulder County Housing Department is seeking to hire a Resident Services Program Administrator. Under the supervision of the Supportive Housing Division Manager, the Resident Services Program Administrator is responsible for the oversight of the delivery of resident services programming that serves families, seniors, and those with special needs within Boulder County Housing Authority’s (BCHA) housing portfolio of over 1,000 affordable apartments and 1000 voucher holders. The Resident Services Program Administrator also administers our Family Self Sufficient program as well as Boulder Community Housing Corporation, our 5013C that supports fundraising for resident services programming. The Resident Services Program Administrator is responsible for the supervision of a team of Resident Services Program Assistants providing services to youth, mixed age and older adult households in BCHA’s affordable housing properties. The candidate also is also responsible for three Support Specialists as part of the Family Self Sufficiency program. The candidate will be required to prepare annual evaluations for the team they supervise. Additionally, this role is responsible for the development of collaborative relationships with BCHA property management as well as with outside services, especially in the area of community partner development, to bring robust and relevant programming to BCHA properties. The candidate for this program should have previous experience and understanding of households that are marginalized and face high barriers related to the social determinants of health as well as understand and empathize with differences in people and cultures and is comfortable with diversity. Ideally the candidate is politically knowledgeable about how Boulder County works; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; and understands the culture of Boulder County.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm, which may vary to accommodate special events. This position will work remote and includes travel between BCHA properties throughout Boulder County. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. 

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $68,976.00 - $93,500.00 Annually

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.  

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. 

1. Supervises, coordinates, and directs the activities of the Resident Services Program team
2. Supervises, coordinates, and directs the activities of the Family Self-Sufficiency (FSS) Program team
3. Responsible for the annual FSS HUD Grant, submitting FSS HUD year-end report, following HUD guidelines, overseeing the Program Coordinating Committee, and working with HUD personal when needed
4. Maintain annual programming calendar for all properties and Continuum of Services map for resident services program in its entirety
5. In collaboration with staff, develop best practice programming in our identified focus areas of Robotics/STEM (youth), 3-G and economic mobility
6. Co-facilitate effective working relationships between Resident Services and Property Management staff
7. Oversee production of quarterly/seasonal newsletter focused on timely communication of resource opportunities for BCHA residents and voucher holders. Core newsletter might be adapted to meet property-specific needs
8. Locate, develop, and maintain networks and partnerships with relevant service providers and community organizations and assist Resident Services programming staff to do the same
9. Participate in community groups working to improve services for residents and to develop new resources that address unmet needs
10. Conducts performance appraisals and recommends personnel actions in the areas of hiring, termination, promotion, and discipline
11. In collaboration with Supportive Housing Division Manager, prepares, recommends, and monitors program budget
12. In collaboration with Supportive Housing Division Manager, support the operations of the Boulder Community Housing Corporation, a 5013C that seeks grant and foundation funding for SHD-led initiatives
13. In collaboration with Resident Services Support Specialist Supervisor, develops, implements, and monitors systems of program data collection and accountability to assess quality of services and resident satisfaction with programming
14. Works closely with other agencies in the service delivery and development of interagency operations
15. Participates in the Community Housing Resource Panel and makes recommendations for programs and services
16. Performs related duties, as required
17. May be reassigned in emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

DRIVER'S LICENSE:

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation 

PREFERRED QUALIFICATIONS: 

• Bachelor’s degree in Social Services, Public Administration/Management or other related field or 5 years of progressive experience in the field of program development or supportive case management, preferably within affordable and/or subsidized housing

KNOWLEDGE, SKILLS, & ABILITIES:

• Thorough knowledge of the Boulder County housing continuum as well as supportive services available within the county.
  
• Working knowledge of HUD program administration with previous experience with Family Self-Sufficiency program preferred.
  
• Working knowledge of program management, trauma informed care as it applies to property management, fair housing practices and community partner engagement
  
• Familiarity with racial equity issues and some experience applying concepts to previous job duties
  
• Ability to operate in ambiguity and demonstrated creativity with programming.
  
• Excellent interpersonal skills & the ability to deal with people tactfully & effectively

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law. 

Salary : $68,976 - $99,300