BCHA Resident Services Supervisor

Boulder County Housing Department is hiring a Resident Services Manager. Under the supervision of the Supportive Housing Division Manager, the Resident Services Manager is responsible for the oversight of the delivery of resident services programming that serves families, seniors, and those with special needs within Boulder County Housing Authority’s (BCHA) housing portfolio of over 1,000 affordable apartments and 1000 voucher holders. The Resident Services Managers is responsible for the supervision of a team of Resident Services Support Specialists providing services to mixed age and older adult households in BCHA’s affordable housing properties. The candidate will be required to prepare annual evaluations for the team they supervise. Additionally, this role is responsible for the development of collaborative relationships with BCHA property management as well as with outside services, especially in the area of tenancy support, to bring robust and relevant programming to BCHA properties. The candidate for this program should have previous experience and understanding of households that are marginalized and face high barriers related to the social determinants of health as well as understand and empathize with differences in people and cultures and is comfortable with diversity. Ideally the candidate is politically knowledgeable about how Boulder County works; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; and understands the culture of Boulder County.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm, which may vary to accommodate special events. This position will work remote and includes travel between BCHA properties throughout Boulder County. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. 

This is a hybrid position with travel required between BCHA properties. Under FLSA guidelines, this position is exempt.

New employees receive an 80-hour bank  of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.  

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. 

1. Supervises, coordinates, and directs the activities of the Resident Services Support Specialists team.
2. Collaborate with Property Management staff on serving those residents most in need of services, including monthly tracking of residents requiring ongoing services.
3. Co-facilitate effective working relationships between Resident Services and Property Management staff.
4. Implement and enhance a proactive approach to supporting BCHA’s tenants and voucher holders including maintaining and managing a dedicated Resident Services email inbox for tenants/voucher holders to directly contact and communicate with resident services staff.
5. Locate, develop and maintain networks and partnerships with relevant service providers and community organizations and assist Resident Services staff to do the same.
6. Participate in community groups working to improve services for residents and to develop new resources that address unmet needs.
7. Conducts performance appraisals and recommends personnel actions in the areas of hiring, termination, promotion and discipline.
8. In collaboration with Supportive Housing Division Manager, prepares, recommends and monitors program budget.
9. In collaboration with Resident Services Program Administrator, develops, implements and monitors systems of program data collection and accountability to assess quality of services and resident satisfaction with programming.
10. Reinforce both the Integrated Service Delivery Model and “Any Door is the Right Door Policy” to ensure staff are providing information to consumers including referrals and resource linkage for other Boulder County and Boulder community organizations.
11. Works closely with other agencies in the service delivery and development of interagency operations.
12. Performs related duties, as required.
13. May be reassigned in emergency situations.

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

DRIVER'S LICENSE:

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation 

• Bachelor’s degree in Social Services, Public Administration/Management or other related field or 5 years of progressive experience in the field of supportive case management, preferably within affordable and/or subsidized housing
• 2 years of supervisory experience (direct experience or participation in county programs that are equivalent to supervisory experience)
• Thorough knowledge of the Boulder County housing continuum as well as supportive services available within the county.
• Working knowledge of program management, trauma informed care as it applies to property management, fair housing practices and community partner engagement
• Familiarity with racial equity issues and some experience applying concepts to previous job duties
• Ability to operate in ambiguity and demonstrated creativity with programming.
• Excellent interpersonal skills & the ability to deal with people tactfully & effectively

Salary : $68,976 - $99,300