Patient Access Coordinator / Front Desk Reception

We are currently looking for an applicant that likes to learn, has excellent customer service skills, Monday through Friday. Weekends Off!

The role of the Patient Access Coordinator is to get patients to come into the office, and warmly connect with the patient during their time spent in the reception area. The receptionist should demonstrate a warm and approachable disposition to each patient (on the phone and in person) providing the best possible “first impression” of the dental office. The Patient Access Coordinator is also responsible for ensuring accurate information is consistently updated, entered and reflected in company software.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Getting patients to come into the office, and warmly connect with them during any time spent in the reception area.
• Helping to ensure office success by getting patients into the office through excellent telephone skills.
• Interact with individuals in the reception area during their wait time.
• Maintain a clean and welcoming front office environment at all times. Creating an environment that promotes the company’s culture and values and promotes patient longevity.
• Effectively implement best operational practices.
• Be responsible for coordinating patient flow.
• Maintain and understand thorough knowledge of office specific software system to ensure patient records are accurate, including insurance information and breakdown of benefits and eligibility.
• Take responsibility for the security and accounting of all cash, checks and credit card slips.
• Constantly search for best practices in dentistry and help implementation and execution of system in place.
• Be the “expert” when it comes to procedures and insurance benefits and verification for all patients.
• Treat patients with respect, enthusiasm, and a positive attitude.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Implement, and ensure adherence to cash management and accounting protocols.
• Ensure that the first visit as well as subsequent visits thereafter by the Dentist will be smooth by checking supplies; forms, schedule and dental assistants are in order.

Daily Tasks

• Make sure the schedule is productive and organized. See that appointment hours are filled according to daily goals. See that hygiene schedule is completely filled.
• Follow up on all broken appointments by phone and mailing card.
• Keep call listed updated for all patients
• Indicate to doctor and staff when next patient has arrived.
• See that the phone is answered before the third ring at all times.
• See that the front desk is covered at all times.
• Confirm all patients’ appointments 48 hours prior to appointments.
• Make following day postoperative calls after designated procedures i.e. root canals or other surgery procedures.
• Pull and file all records for each day’s schedule.
• As changes occur in the workday, update master schedule.
• Be responsible for all recalls and follow-up.
• Review patient records prior to patient appointments to ensure patient information is accurate.
• Track lab cases in computer. Be certain lab case is in before confirming patient appointment.
• Send both, New Patient and Thank You Referral cards.
• Print out schedule for the next day and give to each staff member.
• Open and distribute mail.
• Ensure office specific management software system is accurately used to post payments from patients and insurance.
• Ensure on a daily basis that overall patient payment and insurance payments match daily report.
• Electronically deposit checks on a daily basis.
• Make sure that patient payments and insurance payments match daily report generated from company software system.
• Balance petty cash and be accountable for receipts.
• Ensure claims are sent electronically or on paper when indicated to appropriate insurance party. At the end of each day ensure that all claims have been received by insurance. After 30 days of outstanding insurance reports follow up with outstanding claims.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Salary : $18 - $21