What are the responsibilities and job description for the Temporary Front Desk Staff- Golden West position at Boulder Housing Partners?
Under general supervision, the Front Desk staff plays a key role in providing exceptional service and support at Boulder Housing Partners – Golden West Community, located at 1055 Adams Circle. This position is essential to fostering a welcoming, safe, and well-organized environment for residents, visitors, and staff.
The staff member will serve as the first point of contact at the front desk, ensuring a professional and courteous experience for all. Responsibilities include greeting residents and visitors, taking payments, entering work orders, answering phones, managing incoming messages, coordinating appointments, collecting and scanning them to the appropriate staff member. The staff member will also monitor safety and security, and report issues promptly to the appropriate personnel.
HIRING RANGE:
$19-$21/hour DOQ
COMPETENCIES:
Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.
Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.
Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.
Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.
Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.
Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.
Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.
Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.
Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.
ESSENTIAL JOB FUNCTIONS:
REQUIRED QUALIFICATIONS:
0-1 years of exemplary customer service experience in a fast-paced, multi-tasking environment, with strong written and spoken communication skills. They should demonstrate the ability to work effectively with diverse populations, including seniors, individuals with disabilities, and people from various ethnic backgrounds. Proficiency in time management, organization, and a willingness to learn new software systems are essential. The candidate must be adaptable, maintaining a positive attitude while handling various tasks and schedules, and exhibit professionalism, integrity, and the ability to collaborate effectively with others. Boulder Housing Partners values employees who communicate courteously and responsively with the public and colleagues, are sensitive to diversity and inclusivity, provide efficient and effective service, act with integrity, and take accountability for their actions.
CHAIN OF SUPERVISION:
MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator.
WORKING CONDITIONS:
Physical Demands: This position works equally in an office setting at our Lee Hill housing site. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees and residents.
Work Environment: Works in a clean, comfortable environment in the office. May on occasion encounter fumes and/or loud noise.
Equipment Used: Frequently uses standard office equipment including personal computers, calculators, printers, fax, and copy machines.
BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Salary : $19 - $21
