What are the responsibilities and job description for the MyChart Helpdesk Technician (Temporary) - Healthcare IT (Boulder, CO) position at Boulder Medical Center?
Job Description
Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?
Consider a career at Boulder Medical Center (BMC). We are 100% privately owned and Physician operated, we provide care in over 20 different specialties, have 90 providers practicing today, we employ 325 Healthcare Professionals, and we have locations through-out Boulder County, CO.
Summary :
Boulder Medical Center (BMC) is currently recruiting for a Helpdesk Technician to join our IT team! This position will work full-time 40 hours per week Monday through Friday temporarily for 6 months. This position has the ability to work remotely.
The MyChart Helpdesk Technician will be the first point of contact to assist patients with MyChart issues such as logging in, password resets, activation codes, and assisting them with finding certain information in their portal. This person will be a member of the IT team taking on tickets, checking voicemail, emails, and assisting with other projects as needed.
Job Duties
- Acts as first point of contact for patients via phone, email, ticket and MyChart messaging to troubleshoot login and other MyChart issues.
- Provides excellent customer service to assist patients in accessing their MyChart accounts, updating demographics, locating information, and sending activation codes.
- Communicates in a positive, cooperative, and thoughtful manner when providing information and services. Works to resolve conflicts directly and completely. Able to maintain energy level and keep emotional control at an even keel. Seeks assistance as needed when clarifying and resolving problems or improving workflow.
- Utilize ticketing system to track ticket progress, communicate with staff the progress of their tickets, and resolve MyChart tickets. Escalates tickets or issues as needed and ensures ticket resolution in a timely manner.
Experience and Skills
Skills and Abilities :
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Experience :
Salary Range :
Job Benefits
BMC offers a comprehensive benefit package for full-time employees that includes medical / dental / vision, flexible spending, company-paid life insurance and STD as well as voluntary benefits, RTD EcoPass, 401(k), Paid Time Off and 6 paid holidays annually. Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, and 401(k).
Salary : $21 - $27
