IT Helpdesk Technician

Position Summary:

The IT Helpdesk Technician supports the day-to-day technology operations across Elevated Community Health's primary and ancillary locations. This position is responsible for managing, monitoring, and maintaining end-user devices, diagnosing software and hardware issues across multiple platforms, and ensuring the seamless operation of user accounts and systems through regular audits and proactive troubleshooting. The Technician provides responsive, solution-focused support to staff, helping to ensure timely access to systems and tools essential to care delivery.

In alignment with Elevated Community Health's ASQ pillarsAccess, Stewardship, and Qualitythis role supports our commitment to operational excellence and high-quality care through dependable, user-centered IT support.

Why Join Us?

• Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
• Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
• Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure.
• Competitive compensation: Attractive salary, benefits, and bonus potential.
• Sign-on Bonus: This bonus is available for all entry-level positions and select professional roles based on eligibility.
• Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
• Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
• Comprehensive Benefits:
  • Insured group health, dental, and vision plans.
  • 401k retirement plan with employer match.
  • Employer-paid life, AD&D, and long-term disability plans.
  • Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
  • Free access to confidential resources through an Employee Assistance Program (EAP).
  • Additional voluntary benefits include accident insurance, critical illness, short-term disability, and group pet insurance.
  • Lifestyle Spending Account for full-time employees.
  • Fringe benefits like a shared ski medallion discounted Rec Center membership, and more.

Essential Functions:

• Repair and maintain hardware.
• Inventory and asset management.
• Software troubleshooting.
• Managing user accounts and permissions.
• Manage and resolve all help desk support tickets.
• Supporting ancillary sites.
• Basic network troubleshooting.
• Anti-virus monitoring and management.
• Reporting/auditing of users and systems.
• License management.
• Other tasks may be assigned.
• Management of telehealth services.

Additional Requirements:

• Grants are vital to Care Clinic revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over Time.
• Complete all required training as designated by HR and the position supervisor.
• Adhere to all policies within the organization and those outlined within the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance/ improvement activities when applicable.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

Must Haves to be successful:

• Associate/Bachelor's degree in computer science or related field.
• Strong analytical, critical thinking, and problem-solving skills are required.
• Customer service oriented.
• Excellent communication skills.
• Experience cloning machines and master images.
• Strong knowledge of Microsoft products.
• Ability to set up/troubleshoot audiovisual solutions.
• Strong aptitude to prioritize issues.
• Ability to read, write, and speak the English language.
• Ability to interpret a variety of instructions and deal with multiple linguistic variables.
• Ability to exercise independent judgment, self-directed, and organized.
• Ability to reason objectively.
• Ability to handle various duties which may be interrupted or changed by immediate circumstances.
• Ability to work well in a high-stress environment.

Nice to Haves:

• A certification preferred.
• Three years of experience as a PC technician or in a related field is preferred.
• Management of Active Directory and Office 365 preferred.
• Ability to speak Spanish (bilingual) is preferred.

Work Environment:

The work environment in a healthcare setting can be fast-paced and involves working directly with patients and healthcare professionals. The individual may also work in a clerical setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Physical Demands:

To perform the essential functions of this job successfully, an employee must meet the physical demands described here. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel is required for this position.

Below are the minimal knowledge/physical requirements of this position.