Demo

Front Desk Receptionist

BoulderCentre for Orthopedics and Spine
Boulder, CO Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 6/18/2025

Description

Job Overview: Join our outpaitent Orthopedic practice as a Front Desk Receptionist, a position that plays an integral roles in our patient experience. This role greets and directs patients and visitors with professionalism and courtesy. The receptionist will be responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical duties. 


Department: Physical Therapy 

Reports to: Front Desk Manager

Schedule/Type: FT - hourly M-F 9:30-6pm

Wage: 18.00-26.00 per hour, Commensurate with experience 

Bonus Eligibility: No


Requirements

Primary Job Responsibilities:

  1. Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due.
  2. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed. Including a quarterly call center rotation. 
  3. Schedules appointments for patients either by phone when they call in or in person after an office visit.
  4. Uses computerized EMR system to match therapist/clinician availability with patient’s preferences in terms of date and time.
  5. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns.
  6. Communicates as needed with therapist/clinicians and other staff about any patient concerns or issues related to scheduling. Consults with Front Desk Supervisor and/or EMR Educator about any system problems.
  7. Explains financial requirements to the patients or responsible parties and collects copays as required.
  8. Verifies physical therapy benefits with insurance companies.
  9. Responsible for keeping reception, patient waiting areas, and break room clean and organized.
  10. Facilitates patient flow and communicates delays with patients and clinical staff.
  11. Follows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
  12. Appropriately and courteously screens solicitors for relevance to organization needs.
  13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  14. Manages office supply order for assigned department.
  15. Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.


Performance Requirements:

  • Knowledge of medical practice protocols, scheduling systems, customer service, medical terminology, and staff roles.
  • Skill in using multi-line phone systems, communicating with clinicians, multitasking, and providing clear phone communication.
  • Ability to work under pressure, gather and route information, handle irate callers, and use Microsoft Office and EMR software effectively.


Company Paid Benefits

Basic Life/AD&D –Guardian

16 days of PTO per year

7-7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution


Benefit Options Requiring Employee Contributions

· Medical

· HSA and FSA

· Dental

· Vision

· Short-Term Disability

· Voluntary Life and AD&D

· Flex Spending Accounts

· General Purpose Healthcare FSA

· Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)

· 401K


Application Closing Date: April 30th, 2025

Salary : $18 - $26

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Front Desk Receptionist?

Sign up to receive alerts about other jobs on the Front Desk Receptionist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$71,652 - $94,869
Income Estimation: 
$140,070 - $199,349
Income Estimation: 
$37,685 - $46,157
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$71,652 - $94,869
Income Estimation: 
$37,360 - $44,637
Income Estimation: 
$37,685 - $46,157

Sign up to receive alerts about other jobs with skills like those required for the Front Desk Receptionist.

Click the checkbox next to the jobs that you are interested in.

  • Equipment Maintenance Skill

    • Income Estimation: $66,864 - $104,102
    • Income Estimation: $74,959 - $98,091
  • Safety Procedures Skill

    • Income Estimation: $74,959 - $98,091
    • Income Estimation: $73,982 - $103,127
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at BoulderCentre for Orthopedics and Spine

BoulderCentre for Orthopedics and Spine
Hired Organization Address Boulder, CO Full Time
Description Job Overview: Join our team as a Surgical Implant Coordinator. This role is responsible for managing all asp...
BoulderCentre for Orthopedics and Spine
Hired Organization Address Boulder, CO Full Time
Description Job Overview: We are seeking a dedicated and experienced Pre-Surgical Testing Nurse to join our team. This r...
BoulderCentre for Orthopedics and Spine
Hired Organization Address Boulder, CO Full Time
Description *$2,000 Sign-On Bonus* Job Overview: The Certified Occupational Therapy Assistant (COTA) is a vital part of ...
BoulderCentre for Orthopedics and Spine
Hired Organization Address Broomfield, CO Full Time
Description Job Overview: Join our team as an Operating Room RN Manager at Broomfield Surgery Center, specializing in or...

Not the job you're looking for? Here are some other Front Desk Receptionist jobs in the Boulder, CO area that may be a better fit.

Front Desk Receptionist

Comfort Dental, Glenwood, CO

Front Desk Receptionist

Shift Counseling Services, Grand Junction, CO

AI Assistant is available now!

Feel free to start your new journey!