What are the responsibilities and job description for the Recreation Member Service Representative I (Recreation Centers) position at bouldercolorado?
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Application Deadline:
March 28, 2025Compensation Details:
Full Pay Range15.57 - 20.05Generally, the hiring range is from the minimum up to 80% of the range.This is a part-time hourly position.Scheduled Weekly Hours:
15Benefit Eligibility Group:
Confirm with the Hiring ManagerLocate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
OVERVIEW OF ROLE (Recreation Centers)Under the general supervision of the Recreation Member Service Supervisor warmly welcome community members to our facilities, make sure they have an enjoyable time while they're in attendance, and wish them a fond farewell, leaving them looking forward to their next visit. This person is responsible for point of sale transactions, membership check ins, and assisting with any program or facility questions that patrons may have.
Job Description:
RECREATION CENTERS
ESSENTIAL DUTIES AND RESPONSIBILITIES (Recreation Centers)
Provides excellent customer service to the patrons of the recreation facilities. This includes the following:
Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
Registers participants for classes and activities.
Assists patrons with tennis court and racquetball court rentals of the facility.
Checks in patron memberships and sells day use passes.
Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change
Other:
Performs related duties as required to meet the needs of the city.
Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
MINIMUM QUALIFICATIONS (Recreation Centers)
Receptionist and cash handling experience.
Interest, desire, and ability to provide excellent customer service in person and on the telephone.
Demonstrated excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
Willingness and ability to work a flexible schedule including weekends and evenings.
Have and maintain acceptable background information, including criminal conviction record
Current First Aid/AED and CPR certifications within 90 days of hire.
PREFERRED QUALIFICATIONS (Recreation Centers)
Experience working for a public or private recreation facility.
Experience with the Active registration system.
Experience with Microsoft Office. Bilingual in English and Spanish (Conversational level in Spanish).
REQUIRED EDUCATION AND EXPERIENCE
No education or experience is required for this role.
SUPERVISION (Recreation Centers)
Supervision Received: Recreation Member Service Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS (Recreation Centers)
Physical and Mental Effort
Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment
Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment
Used Uses cash register, adding machine, camera, washer, and dryer. Also uses st andard office equipment including personal computers, typewriters, calculators and copy/fax machines daily.
Additional Job Description:
Last Updated: February 2024
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to riskmanagement@bouldercolorado.gov.
