What are the responsibilities and job description for the Recreation Member Service Representative III position at City of Boulder?
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Application Deadline:
March 30, 2025Compensation Details:
Hiring Range23.11 - 33.52This is a part-time hourly position.Scheduled Weekly Hours:
20Benefit Eligibility Group:
BMEA (20 Hours)Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
Under the general supervision of the Recreation Center Supervisor and Recreation Member Service Supervisor provides exceptional customer service to patrons, performs cash handling duties, and registration system functions including registering patrons for programs and services of the department at any of the city of Boulder’s recreation facilities. Assists with facility operations and performs related duties as required.Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides excellent customer service to the patrons of the recreation facilities. This includes the following:
- Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.
- Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.
Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. This includes the following:
Registers participants for activities and has a strong knowledge of all program areas.
Maintains course waitlists in registration system.
Assists patrons with rentals of the facility, including birthday parties, meetings and special events.
Performs cash handling in accordance with the City and Department policies and internal controls and is able to accurately balance cash drawer and provide accurate change. Able to understand and trouble shoot accounting transactions in the registration system.
Serves as a lead worker, which includes the following:
Resolves customer concerns, incidents and program issues as they occur.
Completes accident and incident reports as necessary.
Knowledge of the operations of all three recreation centers and two outdoor pools, including ability to open and close each facility.
Report facility issues and monitoring facility by periodic building walk-throughs.
Arrange with Facilities Department for repair of unplanned, emergency facility problems.
Provides direction and assistance to other front desk employees.
Provides general direction to custodial staff as needed on a daily basis.
Performs a variety of administrative functions such as filing, making and maintaining signs, maintaining the Voice Mail menu system, updating information boards and flyers, maintaining brochure racks and providing support for various center employees.
MINIMUM QUALIFICATIONS
High school diploma or equivalent, with a minimum of one (1) year of customer service experience or any equivalent combination of education and experience.
Receptionist and cash handling experience.
Interest, desire, and ability to provide excellent customer service in person and on the telephone.
Demonstrated excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
Willingness and ability to work a flexible schedule including weekends and evenings.
Have and maintain acceptable background information, including criminal conviction record.
Current First Aid/AED and CPR certifications within 90 days of hire.
PREFERRED QUALIFICATIONS
Experience working for a public or private recreation facility.
Experience with the Active registration system.
Prior experience as a lead worker.
Experience with Microsoft Office.
Bilingual in English and Spanish (Conversational level in Spanish).
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or equivalent, with a minimum of one (1) year of customer service experience or any equivalent combination of education and experience.
Receptionist and cash handling experience.
Current First Aid/AED and CPR certifications within 90 days of hire.
SUPERVISION
Supervision Received: Recreation Center Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS
Physical and Mental Effort
Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment
Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment Used
- Uses cash register, adding machine, camera, washer, and dryer. Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines daily.
Additional Job Description:
Last updated: December 2023
The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to riskmanagement@bouldercolorado.gov.
