Provides excellent customer service to the patrons of the recreation facilities. This includes the following:   

• Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.  

• Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers.  

Operates the registration system, including Point of Sale, Membership/Pass Validation, Facility  

Reservation and Program Registration.  This includes the following: 

• Registers participants for classes and activities. 

• Assists patrons with tennis court and racquetball court rentals of the facility.  

• Checks in patron memberships and sells day use passes.  

• Track patrons for special events. 

Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change. 

Other:  

• Performs related duties as required to meet the needs of the city.  

• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.  

• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.            

MINIMUM QUALIFICATIONS (Cashier)         

• Ability to establish and maintain effective working relationships with diverse people in an organizational context and excellent interpersonal skills.

• Ability and willingness to work a flexible schedule: including weekend and evening hours.  

• Ability to lift 10lbs.

• Skills in computer competency: can utilize computers and learn new computer programs. Interest, desire, and ability to provide excellent customer service: including customer service in person, and over the phone.

• Valid Driver’s license and ability to maintain an acceptable motor vehicle background

• Have and maintain acceptable background information, including criminal conviction history.

PREFERRED QUALIFICATIONS (Cashier) 

• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it. Completes work in a timely and consistent manner.   

• Integrity: Handling daily situations with integrity, including processing cash transactions, and counting change.   

• Helpfulness:  Possessing a desire to assist customers, internal and external. 

• Experience working for a public or private recreation facility.  

• Prior cash handling experience.  

• Experience with Microsoft Office.

WORKING CONDITIONS AND REQUIREMENTS (Cashier)    

Physical and Mental Effort

• Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing.  Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment.  Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting.  Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.  Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.  

Work Environment

• Works primarily in a clean, comfortable, indoor environment.  Works in a setting subject to continuous interruptions and background noises.   

Machines and Equipment

• Used Uses cash register, adding machine, camera, washer, and dryer.  Also uses standard office equipment including personal computers, typewriters, calculators and copy/fax machines daily.