What are the responsibilities and job description for the Collections Representative position at Bounce AI, Inc.?
About us:
Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
With a team based in Tel Aviv and New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and we have built partnerships with top creditors and fintech companies.
We are looking for a driven Collector(Resolution Expert) to join our growing team!
Key Responsibilities:
As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service utilizing a variety of tech & automation features built by our team. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage inbound and outbound communication from consumers and their representatives via phone, email and chat
- Follow communication guidelines when handling different topics
- Communicate with consumers to establish repayment plans and resolve questions or concerns
- Multi-task between accounts and while using multiple communication tools
- Attend educational seminars to improve knowledge and skills
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards
Requirements and skills:
- Previous experience in collections, customer service, and/or sales
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Coachable and open to feedback
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task and work in a fast-paced and changing environment
Perks:
- Competitive hourly salary, commission and bonus opportunities
- Company lunches and quarterly team events
- Work with a passionate, growing team of people in the US and in Tel-Aviv
Current Available Full Time Shifts:
M-F 8:30am to 5:30pm.
This is a full time, in office position at our office in Rochester, NY
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Experience:
- Debt collection: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
Salary : $20 - $22