What are the responsibilities and job description for the Front Office Manager position at Bounce Back Physical Therapy?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our clinic's front desk and patient services. The ideal candidate will possess a strong background in medical office management and insurance authorizations, ensuring that our patients receive exceptional service throughout their treatment. This role requires excellent communication skills, attention to detail, familiarity with insurance authorizations, patient scheduling, patient referral management and collecting co-payments.
Responsibilities
- Supervise and coordinate front desk operations, including check-in and check-out procedures.
- Ensure high levels of patient satisfaction by maintaining excellent patient relations and addressing any concerns promptly.
- Manage the night audit process, ensuring shredding, scheduling, and cash count is correct.
- Train, mentor, and evaluate front desk staff to enhance performance and service quality.
- Oversee the scheduling of the physicians to ensure adequate coverage during peak hours.
- Maintain knowledge of clinic services, amenities, and insurance information to aide with patient questions.
- Implement and uphold standard operating procedures for front office operations.
Requirements
- Proven experience in clinic management or a similar role within the medical industry.
- Strong patient service skills with a focus on patient satisfaction.
- Bilingual abilities are highly desirable for effective communication with diverse patients.
- Familiarity with night audit processes is preferred.
- Excellent organizational skills with the ability to multitask effectively in a busy environment.
- Strong leadership qualities with experience in managing teams.
- Knowledge of front desk operations and clinic management software is an asset.
- A passion for our patients and commitment to providing outstanding patient services.
Job Type: Full-time
Pay: From $20.72 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- No weekends
- Overtime
Experience:
- Medical receptionist: 1 year (Required)
- Insurance verification: 1 year (Required)
Language:
- Haitian Creole (Preferred)
- Spanish (Preferred)
- English (Required)
Ability to Commute:
- Coral Springs, FL 33065 (Required)
Work Location: In person
Salary : $1 - $21