Compliance Manager

Bounce is a fintech startup revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Tel Aviv and New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies

We are seeking a dynamic Compliance Leader to join our growing team in Rochester, NY. This role will be instrumental in leading our compliance efforts by identifying and mitigating compliance risks, conducting compliance transaction testing reviews, and documenting results comprehensively. The successful candidate will successfully lead the compliance team while being able to accept ownership to ensure that our complaint management system is functioning properly. This person will report to our Chief Compliance Officer and Legal Counsel and work closely with key internal and external leaders and stakeholders. Our ideal candidate is an adaptable compliance leader with experience working within Consumer Financial Services. This position is located in Rochester, NY we are offering hybrid, but will need to commute to Rochester, NY 3 days a week, based on business needs.

About the Role

• Develop a deep understanding of the compliance and risk functions internally and as it relates to our internal consumers and external financial business partners.
• Lead team efforts related to quality assurance, compliance training, consumer complaint management and compliance assurance reviews.
• Collaborates with cross-functional teams, communicates findings and recommendations effectively, and serves as a subject matter expert in compliance auditing and testing.
• Support key business initiatives by analyzing data to identify and assess compliance risks and root cause analysis
• Maintain current in-depth knowledge of federal and state laws, municipal regulations (FDCPA, FCRA, TCPA)
• Conduct client and potential client regulatory audit preparedness assessments regulatory and administrative audit preparation
• Execute internal and external compliance audits aligned with CMS oversight requirements
• Assist with remediation and corrective actions for identified compliance weakness
• Oversee data privacy protection initiatives and required consumer notices and consumer communications
• Coordinate with IT with TCPA compliance and ATDS avoidance measures
• Manage and maintain registration, license renewals, bond requirements and agent relationships
• Serve as compliance contact for attorney network and vendor oversight
• Process, investigate and log legal summons, complaints, and regulatory demands
• Support litigation defense processes: arbitration, class action review, assist fact discovery compilation
• Stay informed of regulatory changes and advise leaders on necessary process adjustments

Qualifications and Skills

• A Bachelor's Degree is required for this position, various degrees will be considered based on the amount of experience below
• 5 years of compliance & risk management experience in one or more of the following: financial services, banking, credit unions, banks, debt collection agency, consumer finance
• 2 years of experience in leadership or Senior Associate role within a compliance / risk team
• Preferred training or certifications in Business, Law, Finance, Analytics or related fields
• Proficient knowledge of Federal and State laws
• Excellent written, verbal communication, problem-solving skills
• Experience in fintech or a startup environment is a plus
• Knowledge of AI and automation in financial services is a plus
• Experience with consumer complaint investigation and resolution is preferred
• Proficiency in Microsoft Office, Google Suite
• Experience with compliance management process and software
• Familiarity with audit tools and methodologies
• Deep understanding of data privacy and security principles

Benefits and Pay-

• The base salary range for this position is $80,000 - $105,000
• Actual base salaries vary based on education, skills, experience and location
• Medical, Dental, Vision, Disability Insurances
• 401k with contribution matching up to 5%
• 10 Paid Holidays plus 15 PTO Days, Sick time
• Flexible Hybrid work environment working with leaders in NYC and Tel-Aviv
• We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support a culture of collaboration and teamwork

Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.