What are the responsibilities and job description for the Inside Sales Representative position at Bourn & Koch?
Inside Sales Representative
Classification – Exempt (Salary)
Salary Range – $56k - $65k Commission Plan
Hours - 40-hour work week
Reports to – Director of Parts & Sales Service
Date – January 17, 2025
Summary / Objective : The inside sales position within the Part Sales Division, develop, maintain, and interacts primarily utilizing the phone and other forms of electronic communication to a broad scope of new and existing customers within the manufacturing markets to increase sales of products and / or services. Develops sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability.
Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Contact and prospect customers through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company.
- Interpret machine records for accurate quoting of OEM replacement parts.
- Following up with customers on quotes and orders to ensure customer satisfaction.
- Processing customer Orders.
- Prospect for new customers to expand current customer base and increase market share.
- Up selling to field service or in-house repairs
Competencies
Supervisory Responsibility : This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the department.
Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, bending or standing on a stool as necessary.
Travel : Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education and Experience : An Associate degree in a technical or business discipline or equivalent experience. Minimum of 2 years in a sales, sales support, or customer service role.
Preferred Education and Experience : Bachelor’s degree; Minimum of 2 years in a sales, sales support, or customer service role in a manufacturing environment preferred.
AAP / EEO Statement
InCompass LLC and its subsidiaries (Bourn & Koch LLC, Clausing Industrial LLC, DuBois Equipment Company LLC, Midwest Automation LLC, Newman Machine LLC, and Timesavers LLC) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Salary : $56,000 - $65,000
