What are the responsibilities and job description for the Automotive BDC Representative position at BOWDITCH FORD?
Automotive BDC Representative
**Sign on bonus up to $3,000 based on prior experience**
Since Bowditch Ford first opened its doors in March of 1949, the family-owned business has been growing and nurturing its family of customers, friends, and team members. The friendly atmosphere of this neighborhood business cultivates customers for life and very often earns the loyalty of multiple generations of patrons within families. There is no greater testimonial to quality than that which is shared by satisfied customers with their friends and family. Customers are loyal to the dealership and the dealership demonstrates loyalty to its customers through consistent quality service and dedication.
This Bowditch Ford's performance in sales and service quality has been recognized at the highest levels. Earning the prestigious President's Award for 24 years is testimony to the commitment to quality and customer service. Personal attention tailored to each individual is a hallmark of the experience. This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies. At Bowditch Ford each individual is valued. We are seeking a hard working motivated Internet Sales Manager to join our team.
What We Offer:
- Pay based on both front and back end gross
- 401K
- Health insurance
- Dental insurance
- Short and Long Term Disability
- Company paid life insurance
- Paid holidays and vacation
- Training & Tuition Reimbursement
- Brand new state-of-the-art facility
- Family owned and operated
- Employee pricing on all parts, service and vehicle purchases
- Use of company vehicles or demonstrators for eligible employees
Job Responsibilities
- Engage with customers through inbound and outbound phone calls and emails to generate interest in our automotive offerings.
- Conduct cold calling to identify potential leads and convert them into appointments.
- Scheduling and confirming appointments.
- Utilize sales management software to track interactions and manage customer relationships effectively.
- Follow a daily work plan and be able to complete daily tasks by utilizing CRM tracking system daily.
- Maintain and update customer information in CRM platform.
- Provide information on dealership services, inventory, and promotions to assist customers in their decision-making process.
- Demonstrate strong phone etiquette while handling customer inquiries and resolving issues promptly.
- Upsell additional products or services based on customer needs and preferences.
- Collaborate with the sales and/or service teams to ensure seamless communication regarding customer appointments and follow-ups.
- Demonstrate behavior consistent with our company's values in all interactions with customers and coworkers.
Qualifications
- Ford Experience preferred but not necessary
- Previous automotive dealership experience
- Must be well versed in digital media, email, text (SMS), social median and CRM
- Superior communication skills, both oral and written
- Outstanding organizational skills
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
- Strong Closing Skills
- Strong Ethics and Values
- Excellent Leadership and Communication Skills
- Excellent People Skills
- Must Pass Pre-employment Background and Drug Screen
- Must have valid driver’s license and pass motor vehicle record test
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 10 hour shift
Supplemental Pay:
- Bonus opportunities
- Signing bonus
Work Location: In person
Salary : $15 - $17
