Service Manager

Job description

Bowditch Ford Overview

Since Bowditch Ford first opened its doors in March of 1949, the family-owned business has been growing and nurturing its family of customers, friends, and team members. The friendly atmosphere of this neighborhood business cultivates customers for life and very often earns the loyalty of multiple generations of patrons within families. There is no greater testimonial to quality than that which is shared by satisfied customers with their friends and family. At Bowditch Ford loyalty is a two-way street. Customers are loyal to the dealership and the dealership demonstrates loyalty to its customers through consistent quality service and dedication.

Bowditch Ford's performance in sales and service quality has been recognized at the highest levels of Ford Motor Company. Earning the prestigious President's Award for 25 years is testimony to Bowditch's commitment to quality and customer service. Personal attention tailored to each individual is a hallmark of the Bowditch Ford experience. This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies. At Bowditch Ford each individual is valued. We are seeking a hard-working motivated Service Manager to join our team.

Summary:

Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

What We Offer:

• 401K
• Health insurance
• Dental insurance
• Short and Long Term Disability
• Company paid life insurance
• Paid holidays and vacation
• Training & Tuition Reimbursement
• Brand new state-of-the-art facility
• Family owned and operated
• Employee pricing on all parts, service and vehicle purchases
• Use of company vehicles or demonstrators for eligible employees

Essential Duties:

Essential Duties include the following. Other duties may be assigned.

• Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
• Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
• Strives for harmony and teamwork within the department and with all other departments while leading a team of technicians.
• Leading our service management & reconditioning activities.
• Establishes and maintains good working relationships with customers and vendors to encourage repeat and referral business.
• Fulfilling all service activities needed to meet or exceed operating plan goals.
• Implementing and maintaining effective reconditioning processes and flows.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Handles customer complaints immediately and according to dealership's guidelines.
• Effective vehicle production and inventory control.
• Managing technician productivity and the allotted time allowances on each repair order.
• This is a hands-on, working position.
• Maintains safe work environment.
• Maintains a professional appearance.

Requirements:

• ASE Certifications desired.
• Minimum 3 years experience leading a shop of 25 bays.
• Strong communication skills to deal with customers, employees and vendors.
• Highly familiar with warranty claim processes.
• Proven track record of success.
• Proven track record of high customer satisfaction levels.
• Valid driver's license with clean driving record.
• At least 2 years of automotive management and automotive customer service experience.
• Experience with implementing structured business processes.
• A hard-working can-do attitude.
• Excellent interpersonal and management skills.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check and drug screening.

Job Type: Full-time

Experience:

• Automotive Service Management: at least 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Work Remotely:

• No

Job Type: Full-time

Pay: From $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Work Days:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Preferred)
• Automotive service: 3 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Newport News, VA 23601 (Required)

Ability to Relocate:

• Newport News, VA 23601: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $80,000