What are the responsibilities and job description for the Registration and Scheduling Specialist position at Bowen Health?
- Provide a positive experience for the first contact between Bowen Health and the client calling for an appointment
- Answering telephone within three (3) minutes so call is not transferred to voicemail
- Return voicemails within twenty-four (24) hours when the message was left, the exception being calls on voicemails left on the weekends
- Enter referrals and calling within twenty-four (24) hours to schedule for an appointment
- Calling online registrations within twenty-four (24) hours to schedule for an appointment
- Collect client pay source information and calling to gather benefits before appointment date
- Document all necessary information in the computer with minimal errors (Spelling, transposing of numbers, & Data in the wrong field)
We are committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities, free from discrimination and harassment. We stand firm against bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment extends across all facets of employment, encompassing recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
