Front desk and hatchet attendant lead

Job Description

Job Description

Job Summary : The front desk / hatchet attendant lead involves providing excellent customer service to patrons by greeting them, assigning lanes, managing shoe rentals, ensuring lane functionality, resolving issues, and maintaining a clean and welcoming environment within the bowling alley, all while upholding safety standards and promoting a fun experience for guests. These employees will also work as a hatchet throwing attendant, but never at the same time. The hatchet throwing attendant will instruct customers on proper hatchet throwing techniques, ensuring safety protocols are followed, maintaining equipment, managing throwing lanes, providing excellent customer service, and creating a fun and engaging experience for all guests at a hatchet throwing venue. The lead will assist the front of house manager and assistant manager with training of new hires as well as assist the event coordinator with booking / checking reservations when needed.

Key Responsibilities :

In addition to the responsibilities of the front desk and hatchet attendant position, the lead will be expected to assist with training new hires and working with the event coordinator to ensure all events are booked seamlessly. Will also work with marketing to get ads onto the screens throughout the center.

Required Skills :

• Great Leadership
• Excellent Customer Service Skills : Ability to interact with guests in a friendly, helpful, and professional manner.
• Basic Bowling Knowledge : Understanding of bowling rules, scoring, and equipment.
• Problem-Solving Abilities : Capability to quickly identify and resolve minor issues with lanes and equipment.
• Attention to Detail : Maintaining cleanliness and organization of the bowling alley area.
• Physical Ability : Ability to stand for extended periods, lift bowling balls, and move around the bowling alley.
• Strong Customer Service Skills : Ability to interact with diverse customers in a friendly and professional manner.
• Safety Awareness : Commitment to prioritizing safety protocols and ensuring a safe environment for all guests.
• Communication Skills : Clearly explain instructions and provide feedback to customers on their throwing technique.
• Teamwork : Collaborate effectively with other staff members to ensure a smooth operation.

Work Environment :

Skills and Qualifications :

Pass a background check