What are the responsibilities and job description for the Help Desk Specialist position at Bowman and Brooke?
Bowman and Brooke LLP is a leader in handling complex litigation matters in the areas of product liability, general liability, and consumer warranty since 1985. Our team is passionate about litigating cases in state and federal courts and we have decades of experience handling legal issues.
At Bowman and Brooke, we know it takes each and every team member to deliver best in class service. That’s where you come in! We are actively searching for a Service Desk Specialist with 3-5 years of experience to join our team in Orlando (Lake Mary), Florida.
Position Responsibilities Include:
- Resolve user issues with our software suite (Windows 11, M365 Office Suite, Microsoft Teams, iManage DeskSite 9 and Work 10)
- Direct support for all hardware devices (desktops/laptops, tablets, smartphones, printers, VoIP phones, and audio/visual equipment)
- Resolve firmwide user issues via remote access support and local desk-side service
- Troubleshoot basic local network issues under direction of IT Infrastructure Team
- Serve as subject matter expert for at least one application or process
- Perform general technical support tasks and projects as assigned
Education, Experience, Skills:
- High school diploma plus a minimum of 4 years of experience in a technical support role (deskside preferred)
- Demonstrated proficiency with Windows 11, M365 Office Suite, computer hardware and peripherals
- Knowledge of basic networking principles and Active Directory concepts
- Working knowledge of the following:
- desktop remote assistance
- document management system (iManage DeskSite/Work preferred)
- imaging and desktop deployment
- ticket tracking software
- CompTIA A and Microsoft Certified Professional certifications preferred
- Exemplary customer service skills in an occasionally demanding and stressful environment
- Strong written and verbal communication skills and the ability to effectively collaborate with team members
- Maintain a professional demeanor and appearance in line with office standards, including appropriate attire and conduct
- Strong organizational and time management skills
- Proven ability to translate technical jargon and concepts to non-technical users
- Must be able to work "on-call" shifts on regular basis. This includes weekday evenings and weekend days.
- Occasional travel to trial sites or other office locations as needed
We offer a competitive compensation and benefits package including comprehensive medical, dental, and vision insurance; firm paid life, disability and long-term care insurance, domestic partner benefits; a generous paid time off policy that accrues 18 days your first year; retirement savings plan with employer profit sharing contributions; nine paid holidays; well-being programs and activities; a 24/7 employee assistance program with confidential counseling; and more!
If your skills match what we're looking for, please send your resume and cover letter referencing this position.
Visit us on the web to learn more about our firm: www.bowmanandbrooke.com.
No Agencies or Telephone Calls Please
Equal Opportunity Employer
