What are the responsibilities and job description for the Technical Account Manager – MSP position at Bowman Williams?
Technical Account Manager – MSP
Carrollton, TX | $70,000 - $85,000
Are you a client-focused IT professional with experience in MSP service delivery? We are a security-driven, Azure-focused, SOC 2-compliant MSP providing IT and cybersecurity solutions to retail, healthcare, and enterprise clients. We believe in collaboration and strong communication, which is why our team works together in the office five days a week to ensure seamless IT experiences for our clients.
What You’ll Do:
As a Technical Account Manager, you will be the primary IT liaison for assigned clients, ensuring their technology aligns with business needs. You’ll oversee IT operations, manage vendor relationships, and collaborate with engineers to resolve issues and optimize IT environments.
- Act as the go-to IT contact for assigned client accounts.
- Oversee IT asset refreshes, vendor coordination, and Microsoft 365 licensing.
- Track IT inventory and coordinate with suppliers for hardware and software upgrades.
- Work closely with engineers to ensure timely service delivery and issue resolution.
- Help clients plan for cloud migrations, security improvements, and infrastructure upgrades.
- Maintain detailed client records and IT documentation in ConnectWise Manage.
What Makes You a Great Fit:
- Client-first mindset – You ensure smooth IT operations and exceptional service.
- Strong organizational skills – You manage multiple accounts and keep projects on track.
- Technical expertise – You have experience with Microsoft 365 administration, Azure cloud environments, and IT infrastructure.
- Proactive problem-solver – You anticipate issues and find solutions quickly.
What You Need:
- 2 years of experience in an MSP, IT account management, or service delivery role.
- Experience managing IT asset lifecycles and vendor coordination.
- Proficiency in Microsoft 365 licensing & troubleshooting.
- Familiarity with ConnectWise Manage or similar PSA/ticketing tools.
- Degree preferred, but real-world experience matters most.
What We Offer:
- Competitive Salary: $70,000 - $85,000
- 3 weeks PTO paid holidays
- Comprehensive benefits: Medical, Dental, Vision, & Life Insurance
- Ongoing product training & certification support
- Stable company with over 30 years of success
- Tight-knit, collaborative team culture where your work is valued
If you're looking for a client-facing IT role in a growing MSP, apply today!
Salary : $75,000 - $85,000
