What are the responsibilities and job description for the Tier 3 Support Engineer (MSP) position at Bowman Williams?
We’re a well-established Managed Service Provider that’s built a loyal client base entirely through word-of-mouth over the last 25 years. Our team is tight-knit, experienced, and committed to excellence. With business growing fast, we’ve just expanded into a brand-new office and are bringing on strong technical talent ready to help shape the next chapter of our success.
This is more than your average help desk role. You’ll be taking on a leadership-leaning position, acting as the escalation point for technical issues, helping refine service delivery processes, and playing a key role in both internal team support and direct client engagements. You’ll take ownership of the queue, solve complex technical challenges, and have a hand in project delivery from start to finish.
Key Responsibilities:
- Deliver L2/L3 support across a range of technologies: Windows servers, Microsoft 365, networking equipment, and endpoint protection platforms
- Spearhead new site installs and deployments—especially for clients in manufacturing and other fast-paced industries
- Utilize Kaseya for RMM, ticketing, automation, and process improvement
- Contribute to refining service operations and help streamline internal workflows
- Maintain thorough documentation and ensure accurate time tracking
- Provide mentorship and support for junior techs as needed
Qualifications and Experience:
- At least 1 year of MSP experience
- Proficiency with Kaseya tools (strongly preferred)
- Deep knowledge of Windows Server (2012 and up), M365, Entra, Intune, and VMware (ESXi, VCenter, VSphere)
- Familiarity with WatchGuard firewalls, Datto RMM & EDR platforms
- A proactive, solutions-oriented approach to challenges
Salary Benefits:
- $80,000 - $95,000 (dependent on experience)
- Medical and Vision Insurance
- Hybrid WFH after Onboarding
- 401(k) with company match
- Generous PTO and Flexible Scheduling
- Paid Training
- Certification Reimbursement
- Cell Phone, Internet, and Mileage Reimbursements
- Regular Reviews & Growth Opportunities
Salary : $80,000 - $95,000
