Hospital Patient Registration

 Hospital Patient Registration - Full time 

 Day or Nights Shifts from 6:00 am.  to 6:00 am. Must be able to work shifts during the day and night, night weekends, rotating holidays and days if needed.

Title:  Hospital Patient Registration 

Reporting Relationship:  Patient Registration Manager

General Summary of Responsibilities:

This person is responsible for the registration of all patients on the Healthland system, as well as verification of insurance information and demographics; is responsible for handling all incoming and outgoing telephone calls that are routed through the PBX system on evenings and weekends, meet the communication needs of the patient/family, visitors, departmental staff and medical staff; is also responsible for order entry and transcription of provider orders in the Emergency Room; making appointments with providers, keeping registration of all patients, collection of monies due from patients; copying/printing medical records, scanning documents, and filing charts. Additionally, this person may be asked to verify insurance coverage, pre-certification and/or pre-authorization requirements for Inpatient, Outpatient Observation and Surgery patients, to work hand in hand with the patient financial services department to ensure the patient is properly educated in their financial responsibility and what the facility has available to assist in the patients financial needs. This person must be able to keep an accurate record of payments received and be able to provide patient financial services with the proper paperwork that reflects all related transactions, as well as maintain and balance a cash drawer.  This person must have outstanding customer service skills, often being the initial liaison between patients and our hospital staff, setting the tone for our patient's experience. Performs other related duties as assigned or requested.

 Job Qualifications:  

            Education:

               Required: High School Graduate or equivalent

               Preferred: Associate degree or higher in secretarial work.

               Conditional:

            Experience:

                Required:

                Preferred: Two years working in medical office or medical related field.

                                 Experience with coding and medical insurance.

                Conditional:

 License/Certifications:

    Required:   

    Preferred:

    Conditional:  BLS Within 3 months of date of hire.

Personal Skills:

·         Supports BBGH Values of Safety, Excellence, Compassion, Integrity and Devotion.

·         Ability to work independently; willingness to assume responsibility, with a Willingness to work additional  hours to accomplish prioritized work.

·         Ability and willingness to be flexible in work schedule

·         Dedication to professional performance not only in the BBGH owned clinics, but on a hospital-wide basis as well.

·         Ability to respond quickly and efficiently to workload demands; ability to  prioritize and complete tasks within appropriate time frames.

·         Must possess good interpersonal and communication skills, to effectively work with all parties the position comes in contact with.

·         Must possess a positive attitude and be willing to represent the department both internally and externally in a positive manner.

·         Perform duties with minimum supervision, exhibit innovation and good judgment.

·         Good computer skills including use of Outlook, Internet Explorer, Word and Excel.

·         Ability to remain calm and professional, even in emergency situations.

·         Ability to understand medical terminology and standard insurance forms.

Upon hire must provide copy of Immunization Record and disclose your current influenza immunization

All offers of employment are subject to a Background check and drug screen.

EOE