Assistant Service Manager

Boyer Trucks - A Tranwest Company, is seeking an Assistant Service Manager that will be responsible for dispatching work orders to the appropriate technicians and opening & closing out work orders. The Assistant Service Manager will be held accountable for effectively achieving and maintaining dealership goals regarding customer satisfaction, employee productivity, and efficient management of service technicians. When the Service Manager is absent this individual will act as interim Service Manager.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and directly supervisor shop staff including Administration, Foreman, and Service Writers.
• Assist Service Manager in training personnel.
• Perform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• Assist Service Manager in resolving customer complaints and general customer relations.
• Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit.
• Supervise maintenance of tools and shop equipment.
• Customer relations including maintaining relationships with current customers.
• Quality Assurance – Review estimates and actual repair time.
• Labor Pricing.
• Initial and on-going training and support of all service personnel.
• Actively engage Service Manager and participate in annual marketing plan and budget for the shop.
• Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Ensure all policies and procedures are being followed to maintain Elite Certification.
• Carry out established company policies and procedures.
• Perform other duties as assigned by the Service Manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Sit or stand for prolonged periods of time.
• Climbing in and out of vehicles.
• Occasional stooping and bending.
• Ability to lift/push/pull up to 45 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Minimum 5 years service experience.
• Dealership experience preferred.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Salary
• Compensation Range: $80,000.00 to $100,000.00
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: Mon-Sat, appx 8am – 6pm, variable schedule
• Closing Date: When Filled

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