Owner Services Facilitator

The Highlands is currently looking for a new Owner Services Coordinator to join our team! You will work with our team to support our 300 owners, 14 associations and daily/weekly guests in a varity of ways, such as drafting professional letters, solving problems and making reservations. This is a full-time, year round position that comes with benefits such as health care and PTO/Sick time. There are also a variety of perks that come with working for an amazing resort! The Owner Services Facilitator is a full-time, year-round position. This role supports the Owner Services team in all tasks that support our 300 Owners, 17 Associations and daily/weekly guests. The Owner Services team partners with Boyne Design Group, Lodging, Maintenance, Housekeeping, Food and Beverage to meet or exceed the property Owners’ and Associations expectations. Successful candidates must possess excellent written and oral communication skills, strong organizational skills, and a significant aptitude for managing many varied tasks and assignments simultaneously.

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• A free downhill mountain bike park season pass for you and your family
• 40% off at the various Boyne Restaurants 
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• Team Member Housing available on a first come first serve basis*
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Great People

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• · Performs a variety of administrative functions, e.g., professional administrative and clerical support.

  · Primary point person to greet guests, answer, screen, forward calls, provide resort and ownership information, take messages and schedule appointments.

  · Ability to perform data entry, draft professional letters, emails, set appointments and other correspondence.

  · Tend to owner waitlist, book, cancel and modify owner reservations, send reminder confirmations and daily arrival list.

  · Create weekly email updates, monthly newsletters, and anniversary acknowledgment for owners.

  · Maintain and update the Owners website.

  · Assist with adminstartive tasks, bookings and membership for Boyne Vacation Club.

  · Responsible for the creation and execution of all owner events to enhance the sense of community.

  · Perform other administrative duties and special projects as assigned to meet business needs and supporting department team members while demonstrating a flexible and adaptable nature.

Required Qualifications (knowledge, skills, certifications, education, etc)

Associate degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications (knowledge, skills, certifications, education, etc)

· Advanced knowledge of Microsoft Office suite (including Outlook, Word, Excel, etc.)

· Effective time management, organizational skills, and the ability to meet established deadlines

· Provide general administrative and clerical support to the office staff

· Capable of working with changing priorities and responsibilities, as new needs arise

· Willingness to learn and be open to training and feedback

· Ability to communicate effectively with co-workers, management, and other departments

· Attention to detail, thoroughness, and patience

· Ability to multi-task at a high level

· Personal motivation for problem solving

· Willingness to help out wherever needed

· Additional responsibilities as assigned by your manager

*Single Bed, no pets. If interested, inquire during job interview