What are the responsibilities and job description for the Reservations Customer Care Agent- Petoskey position at Boyne Resorts?
Overview
Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person. Communication in this position takes on a more unique style, as you get to tell our story and paint the picture of what our guest’s vacation will look like for them. A lively enthusiasm is necessary.
Due to the nature of the hospitality business, we are open seven days per week, however flexible scheduling is available! Potential of working four 10-hour days and having 3 days off a week!
Starting wage: $18/hr. plus bonuses.
Team Member Benefits:
Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.
• Health Benefits (Medical, dental, vision, life, and disability insurance) starting the first of the month following employment.• PTO accrual starting first day.• Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio,• lodging, food and beverage, and more discounts for eligible team members and qualifying spouse/dependents. • Golf for free or heavily discounted at resort courses operated in ME, MI and MT. • 401(k) plan with company match.• Ability to work from home following 1 year in the office with qualifying tests.
Responsibilities
As a Reservations Customer Care Agent, your typical job functions include:
- Reserving tee times for 11 Boyne Michigan golf courses
- Inputting reservations for convention and wedding bookings
- Assisting customers with questions and changes regarding their existing reservation
- Maintaining potential and current guest profile information
- Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
- Posting guest deposits
- Using computerized reservation systems to make changes with hotel reservations and issue confirmations
- Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
- Completing other back-office duties such as working reports, assigning rooms, etc.
Qualifications
This position may be for you if:
- You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, Marriott and/or SalesForce software is helpful, but not required.
- You achieved a high school diploma or equivalent
- You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
- You thrive in a faster-than-average work environment while maintaining a high attention to detail
- You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner
Salary : $18
