What are the responsibilities and job description for the Reservations Customer Care Agent- Petoskey position at Inn at Bay Harbor?
Overview
Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person. Communication in this position takes on a more unique style, as you get to tell our story and paint the picture of what our guest’s vacation will look like for them. A lively enthusiasm is necessary.
Due to the nature of the hospitality business, we are open seven days per week, however flexible scheduling is available!
Potential of working four 10-hour days and having 3 days off a week!
Starting wage: $18/hr. plus bonuses.
Team Member Benefits
Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.
As a Reservations Customer Care Agent, your typical job functions include:
This position may be for you if:
Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person. Communication in this position takes on a more unique style, as you get to tell our story and paint the picture of what our guest’s vacation will look like for them. A lively enthusiasm is necessary.
Due to the nature of the hospitality business, we are open seven days per week, however flexible scheduling is available!
Potential of working four 10-hour days and having 3 days off a week!
Starting wage: $18/hr. plus bonuses.
Team Member Benefits
Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.
- Health Benefits (Medical, dental, vision, life, and disability insurance) starting the first of the month following employment.
- PTO accrual starting first day.
- Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio,
- lodging, food and beverage, and more discounts for eligible team members and qualifying spouse/dependents.
- Golf for free or heavily discounted at resort courses operated in ME, MI and MT.
- 401(k) plan with company match.
- Ability to work from home following 1 year in the office with qualifying tests.
As a Reservations Customer Care Agent, your typical job functions include:
- Reserving tee times for 11 Boyne Michigan golf courses
- Inputting reservations for convention and wedding bookings
- Assisting customers with questions and changes regarding their existing reservation
- Maintaining potential and current guest profile information
- Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
- Posting guest deposits
- Using computerized reservation systems to make changes with hotel reservations and issue confirmations
- Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
- Completing other back-office duties such as working reports, assigning rooms, etc.
This position may be for you if:
- You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, Marriott and/or SalesForce software is helpful, but not required.
- You achieved a high school diploma or equivalent
- You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
- You thrive in a faster-than-average work environment while maintaining a high attention to detail
- You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner
Salary : $18