What are the responsibilities and job description for the Resort Services Sales Agent position at Boyne Resorts?
Overview
As a Ticket Sales Agent you’ll be on the front line of delivering exceptional guest experiences by assisting with winter season passes, summer lift tickets, and adventure activities. This role requires strong attention to detail, effective communication, and the ability to resolve guest inquiries efficiently. This is a part-time position, with potential for full-time hours through job sharing in other roles.
Employee Perks:
- Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
- Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
- Dining Discounts – Receive 25% off at Boyne restaurants.
- Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
- Free Water Park Passes – Access to Avalanche Bay Water Park.
- Lodging Discounts – Special rates for friends and family.
- Tuition Reimbursement – Support for continuing education.
- Housing Availability – First-come, first-served team member housing.
- Health Insurance – Available for Full-Time Year-Round Team Members.
- AllyHealth – Access to health services for all employees.
Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Create People
- Serve our team members first so they can, in turn, serve our guests and community
Responsibilities
Essential Job Functions (including but not limited to,):
- Assist guests with purchasing and managing winter season passes, summer lift tickets, and other activities
- Have knowledge and stay up to date on resort products, promotions, pricing, and special events to assist guests effectively.
- Maintain work area in a clean, neat and orderly fashion (inside or out)
- Process transactions, apply credits, and update guest profiles while ensuring accuracy and privacy in data entry.
- Ensure guests have updated profiles and signed waivers
- Handle guest concerns and conflict resolution in a timely, professional, and respectful manner while providing excellent guest service in any circumstance.
- Contribute to a positive team environment by participating in job sharing, and maintaining a friendly attitude in all interactions
Qualifications
Required Qualifications (knowledge, skills, certifications, education, etc)
- Able to sit or stand for long periods of time
- Able to work outside part of the time if needed
Preferred Qualifications (knowledge, skills, certifications, education, etc)
- Experience with computers and/or Point-of-Sale systems preferred
- Experience with cash handling preferred
Physical Demands:
- Sit or stand for long periods of time.
- Occasionally be able to lift to 40 lbs
