Live Chat Agent ( Remote / WFH )

We are seeking a dynamic and enthusiastic Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues in real-time through our online chat platform. This role is essential in maintaining high customer satisfaction levels and ensuring that our clientele receives prompt and efficient service. You will work in a fast-paced environment, managing multiple chats simultaneously while maintaining a professional and friendly demeanor. Successful candidates will have excellent communication skills, a strong knowledge of our products and services, and a passion for helping customers. Your ability to quickly analyze situations and provide effective solutions will be key in this role. In addition to chat support, you may also engage with team members and utilize internal tools to enhance the customer experience. This position offers a unique opportunity to contribute to a growing team and develop your skills in customer service, problem-solving, and multitasking. If you thrive in a collaborative environment and enjoy making a positive impact on customers' lives, we would love to hear from you!

Responsibilities

• Engage with customers through live chat to address inquiries and provide support.
• Resolve customer issues efficiently while maintaining a friendly and professional tone.
• Gather relevant information from customers to expedite service and enhance problem resolution.
• Document customer interactions accurately in our CRM system for future reference and follow-up.
• Collaborate with other departments to escalate complex issues and ensure customer satisfaction.
• Provide product and service information to customers as needed.
• Maintain up-to-date knowledge of company policies, products, and services to assist customers effectively.

• Proven experience in customer service or a customer support role, preferably in a live chat capacity.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to multitask and manage several conversations simultaneously in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• Familiarity with customer support software and live chat platforms is a plus.
• A high degree of empathy and patience in dealing with customer inquiries and complaints.
• Availability to work flexible hours, including evenings and weekends, as needed.

PAY RATE: $20.33 - $32.80