Live Chat Support - Remote / Office

As a Live Chat Support representative, you will play a pivotal role in enhancing our customer experience by providing timely and effective assistance to our clients through live chat channels. This position demands a blend of excellent communication skills and a strong customer service orientation to address inquiries, resolve issues, and guide customers in using our products or services. You will serve as the first point of contact for many clients, so the ability to foster a friendly and professional rapport while addressing their needs is crucial. In this dynamic environment, you will be tasked with handling multiple chats simultaneously, making it essential to maintain quality interactions while working efficiently. Collaboration with various teams will also be a vital part of the job, as you may need to escalate complex issues or work alongside other departments to ensure customer satisfaction. We seek an individual who is not only quick on their feet but also empathetic, as you'll often be assisting customers who may be facing challenges. If you are passionate about helping others and thrive in a fast-paced environment, we invite you to join our team and contribute to delivering an exceptional customer experience.

Responsibilities

• Engage with customers via live chat to address inquiries and provide product support.
• Assist customers in navigating our website and utilizing our services effectively.
• Resolve customer complaints and issues promptly, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve the quality of service and customer satisfaction.
• Identify common issues and escalate them to the appropriate departments for resolution.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

• Proven experience in customer service or support roles, preferably in a live chat setting.
• Exceptional written communication skills with an ability to convey information concisely and professionally.
• Strong multitasking abilities to manage multiple chats simultaneously without compromising on quality.
• Empathy and patience when dealing with customers, ensuring a supportive experience.
• Familiarity with CRM software and live chat tools is a plus.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends, as needed

PAYRATE: $21.90 - $33.24 Hourly