Front Desk Receptionist (part-time)

Location: Allied Boys and Girls Club
Title: Membership Services Associate
Reports to: Club Director
Status: 28 hours/week (Daytime and Afternoon Hours), Additional Hours available for Early Release and Non-School Days. Typical hours 3pm-8:30pm Monday-Friday.
Pay Range: $16.00/hour

POSITION SUMMARY & OVERALL OBJECTIVES.

​​This Membership Services Associate (MSA) processes membership applications and payments and completes data entry for the Clubs. This position provides outstanding customer service to Boys & Girls Club clients (members, families, volunteers, and community members) by creating a welcoming environment at the front desk area. This position completes data entry, answers phone calls/emails, and files paperwork. The MSA assists in meeting the staff-to-child ratio when not carrying out primary job responsibilities. This position may require morning, weekend, and night hours. Individuals must be organized and enjoy working with the community.​

The Membership Services Associate is also expected to be flexible and adaptable, taking on other duties assigned to support the organization's objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

​​Safety Monitoring & Supervision: 30%

• ​Follow protocols to ensure accurate membership count and attendance tracking.
• ​Ensure guests, building users, and volunteers follow facility entry protocols.
• ​Escort members throughout the facility and provide sight and sound supervision when requested.
• ​Adhere to regulations as outlined in DCF 251.
• ​Apply positive guidance and discipline techniques in compliance with DCF 251.
• ​Assume Assistant Teacher duties during transitions and as needed.

​Registration & Record Keeping: 30%

• ​Ensure membership applications are complete, accurate, and current.
• ​Maintain member attendance and tracking procedures through the membership management system.
• ​Complete data entry for Boys & Girls Clubs of America, city, state, and federal grants.
• ​Compile reports for Boys & Girls Clubs of America, city, state, and federal grants.

​Facilities Appearance and Organization: 20%

• ​Ensure the front desk is clear of clutter and in sanitary condition.
• ​Greet all members, families, guests, building users, and volunteers in a welcoming manner.
• ​Assist guests and building users with facility needs.
• ​Create welcoming and inviting environments for all users of the facility.

​Productive Work Environment: 20%

• ​Maintain a strong work ethic.
• ​Professionally and punctually answer phone calls and emails both internally and externally.
• ​Participate in staff meetings.
• ​Attend training and staff development opportunities as assigned.
• ​Collaborate with the Membership Services Team.
• ​Abstain from personal phone usage when managing the front desk or supervising members.​

BUDGET RESPONSIBILITIES

​​​Responsible for fiscal stewardship of organizational and grant-provided funds. ​

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RELATIONSHIPS

​​Internal: As an integral part of our team, you will maintain close, daily contact with Club staff (both professional and volunteer), Club members, and your supervisor. This continuous communication ensures the seamless exchange of information, facilitates discussions on pertinent issues, clarifies guidelines and instructions, provides instruction and guidance, and offers counseling when necessary.

​External: Externally, you will maintain contact as needed with various community groups, schools, members' parents, and other stakeholders to foster collaborative relationships and assist in resolving any arising issues. By actively engaging with these external partners, you contribute to creating a supportive network and ensuring the well-being of our members within the broader community.​

Knowledge, Skills, and Abilities

Communication Skills: Informing, Listening, Presenting, Writing  

Safety, Health, and Environment Skills: Fostering Organizational Wellness, Supporting A Safe Environment

Decision-Making Skills: Analyzing, Fact Finding, Innovating, Judgment, Problem Solving, Systemic Thinking 

Personal Initiative Skills: Contributing to a Positive Work Environment, Organizational Awareness, Personal Development, Proactivity, Professional Development, Striving For Excellence 

• ​​Desire to work with youth (ages 5-18) and community members​
• Focused on Customer Service
• Prioritize Organization and systems.
• Efficient use of technology

Education and Experience

• ​​At least 18 years old
• ​Diploma/GED/HSED required.
• ​At least one year of previous customer service is preferred.
• ​Proficient in Microsoft Office Suite and G Suite
• ​Eligibility as a Caregiver by the Department of Children and Families
• ​Successful drug screening and physical examination
• ​CPR certification is required within three months of assuming the position (training provided by the organization).
• ​Assistant Teacher certification is required within three months of assuming the position (training provided by the organization).

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Required Hours

​​​​​​This position is classified as non-exempt and part-time regular, 25 hours weekly requiring availability during operational hours to fulfill the essential duties of the role, which may include working on holidays, weekends, and evenings as necessary to support events. Typical shifts are Monday-Friday 3pm-8:30pm. ​​

Working conditions & Physical demands

​​Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. The ability to clearly and concisely exchange/receive ideas, facts, and technical information with others. Ability to visually monitor the activities of club members. The employee must be able to perform CPR or first aid (training is provided). The employee must use hands to handle or feel and reach with hands and arms. The employee may frequently stand, walk, climb, balance, stoop, jump, kneel, crouch, or crawl. The employee is required to sit for extended periods of time. The employee may occasionally lift or move up to 20 pounds. Inside and Outside Working Environment. ​

DISCLAIMER

This position description is an overview of the duties and responsibilities assigned to the role identified above. It is not intended to cover every work assignment the position may have but rather to cover those work assignments that are predominant, permanent, and recurring. Duties and responsibilities may change, and additional duties and responsibilities may be assigned without notice.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• youth development: 1 year (Preferred)

Ability to Relocate:

• Fitchburg, WI 53711: Relocate before starting work (Required)

Work Location: In person

Salary : $16