What are the responsibilities and job description for the IT Director position at Boys & Girls Club of Hawaii?
Role: IT Director
Reports to: President & CEO
Location: Administration Office
Status: Full Time Exempt
Compensation: $70,000 - $80,000 salary based on experience
BGCH Benefits
Discover why BGCH is the latest Best Place to Work in Hawaii:
· Full Time position. Lots of opportunities to grow!
· Community: work with inspiring and awesome co-workers. This is rated as the #1 reason BGCH employees love working at BGCH!
· Purpose: An opportunity to make the world a better place for those youth who need us the most!
· 19 days of PTO (full time) plus your Birthday Holiday! We offer PTO for part-time team members too!
· Up to 17 Paid Holidays a year!
· 100% employer-paid medical, dental, and vision insurance (over 20 hours). Discounts are offered for your family too (employee to pay).
· Pension with an 8% match of your salary (after working a designated # of hours).
· Free Life Insurance (over 30 hours a week).
· Employee Assistance Program
· Amazon Gift Card for your Anniversary! And a Starbucks Gift Card every year to buy a treat for your Birthday!
· BGCH Fun Days to be celebrated with your Club/department!
· BGCH is committed to Investing in Your professional Development!
About BGCH
The mission of Boys & Girls Clubs of Hawaii is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. The after-school hours have become a critical time for youth – a time when many children in our communities are left to fend for themselves without positive adult supervision. We provide a safe place filled with hope and opportunity, ongoing relationships with caring adult mentors, and enriching programs.
Overview of the Role
The IT Director will manage and administer BGCH information systems and data functions. This includes the identification, implementation, configuration, testing and maintenance of computer hardware, software and networking elements. The IT Director will provide ongoing support for the BGCH Local Area Network (LAN) both at the agency level as well as the Clubhouse level.
Who You Are
· On your resume: Bachelor's degree from an accredited college/university in computer science, information technology or a closely related field.
· Three years of paid experience working with business information networks, software and computing technology, including desktop computers, laptops and tablets.
Experience with Blackbaud: Razors Edge/Financial Edge and Microsoft software products. Has knowledge of desktop computers, networking, servers, related software and web applications.
· Have a diverse background in the following systems:
o VMWare ESXi
o Windows Server 2019
o Microsoft Active Directory
o Google WorkSpace
o OSTicket
o Salesforce
o Microsoft PowerShell
o Basic video editing software
o Basic remote support software
· Prefer experience working within a non-profit enterprise.
· Related work experience at a responsible level may substitute for education on a year for year basis.
· Possess a strong technical background in IT infrastructure, networking, and security.
· Understand and apply IT best practices and standards.
· Strong project management, administrative and organizational skills.
· Strong customer service orientation with demonstrated success in providing user support services and delivering user training.
· Ability to work with people of diverse ethnic backgrounds and different levels of education and socio‑economic status.
· Ability to write clear, concise and effective reports, letters, etc.
· Ability to operate a personal computer, using word processing, spreadsheet, and database management.
· Ability to work for prolonged periods of time at high levels of activity, managing multiple tasks with varying deadlines.
· Possess a valid State of Hawaii driver's license, current no-fault car insurance and have daily access to a car.
· Able to work flexible days and hours.
What You’ll Do
Leadership
· Establish and implement policies and procedures for the effective management of BGCH information systems and equipment.
· Define technical and installation standards for computer equipment, software applications and Local Area Networks.
Strategic Planning
· Develop and implement IT strategies that align with BGCH’s overall business objectives.
· Contribute to operational Strategic planning by identifying and recommending new technologies and solutions to improve efficiency and effectiveness.
· Identify and evaluate opportunities to improve Club information systems or interface with BGCA systems.
· Assess ongoing end user training and support needs and develop plans to enhance user skills and systems support capabilities.
· Stay up-to-date with the latest IT trends and technologies.
IT Operations and Resource Management
· Create and oversee IT budget and ensure its effective allocation.
· Control equipment, service and software expenditures against budget. Develop proactive strategies for optimizing system performance and minimizing downtime.
· Recruit, select, manage and evaluate IT volunteers, staff and contractors. Provide ongoing feedback and identify and support development opportunities.
· Manage administrative and operational systems for technology use. Prepare and maintain systems documentation and user manual.
· Continuously develop knowledge of best practices to address BGCH information needs and upgrade system capabilities.
· Support end user technology skills development delivering training within budget limits.
· Manage IT projects, from planning and execution to completion.
· Oversee IT security and data protection.
· Manage relationship with IT vendors and service providers.
Partnership Development
· Develop collaborative partnerships with other Boys & Girls Clubs, consultants and vendors and other not-for-profit organizations to establish professional links with other systems professionals in the community.
Communication, Collaboration & Relationships
· Communicate IT issues and solutions to both technical and non-technical audiences.
· Internal: Maintain close, daily contact with Club Staff (professional & Volunteer), Club Members, and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; instruct; and advise/counsel.
· Collaborate with other departments to understand their technology needs and ensure that IT solutions meet those needs.
· Serve as a bridge between the IT department and the rest of the organization.
· External: Maintain contact with other Clubs, vendors, consultants, organizations and others to achieve program goals and objectives, manage costs, share information and resolve problems.
BGCH Values:
To be a Part of BGCH culture, employees must be able to embrace and embody the following key values:
- Kindness and Aloha
- Integrity and Trust
- Highest Potential
- Diversity, Fairness, and Inclusion
- Growth Mindset
You approach obstacles and challenges with Kindness and Aloha; this includes being patient and positive when working with others.
- You make decisions and choices with Integrity in everything that you do (especially when no one is looking).
- You work towards your own and your members’ Highest Potential at work. This includes working with your supervisor and coworkers in a collaborative and constructive way.
- A culture of Diversity, Fairness, and Inclusion, is everyone's kuleana (responsibility). In a diverse, equitable, and inclusive culture, everyone can be themselves and experience the full richness of the organization as no one feels the need to suppress who they are.
- A Growth Mindset means embracing a mindset that encompasses innovation, creativity, learning, collaboration, and being open to new, uncomfortable ideas and opinions different than your own, if it means doing things more efficiently or better.
Equal Employment Opportunity
Equal Employment Opportunity is at the foundation of the Boys & Girls Club of Hawaii philosophy and policies. While there are laws governing the treatment of applicants and employees, BGCH is fully committed to following Equal Employment Opportunity because it is the right thing to do.
Equal Opportunity Employer: The Company is an equal opportunity employer. Applicants are considered for positions without discriminating on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, certain arrest and court records, certain credit history, child support orders, garnishments, reproductive health decision, domestic or sexual violence victim status, veteran/military status, certain citizenship status, breastfeeding, or any other characteristic protected by federal, state, or local law. This policy applies to all aspects of employment including but not limited to, recruitment, hiring, placement, training, promotion, compensation, benefits, transfers, layoffs, recalls, leaves of absence, discipline, and termination.
Salary : $70,000 - $80,000
