Front Desk Specialist

FRONT DESK SPECIALIST

REPORTS TO: SITE DIRECTOR / DIRECTOR OF PROGRAMS

JOB CLASSIFICATION:
PART-TIME REGULAR HOURLY NON-EXEMPT / 20-29 hours per week

PRIMARY FUNCTION:

The Front Desk Specialist, under the supervision of the Site Director, is responsible for operating member services at the front desk and reception area of their Clubhouse site. While being friendly and providing quality customer service, the FDS is detail-oriented and accurately tracks and documents registrations, daily attendance, communicates with families, and ensures the safety of Club members in this area. As all our team members, the FDS supports BGCPC’s mission to inspire and enable all young people who pass through our doors to realize their full potential as productive, responsible, and caring citizens.

KEY ROLES (ESSENTIAL JOB RESPONSIBILITIES):

Operates and manages the front desk and reception area of one of our Clubhouses including:

· Provides quality customer service by greeting, listening to, and following through with assisting the public, parents and guardians, Club members, and outside groups entering the facility.

· Promotes an environment of cleanliness, safety, welcome, and belonging for all members of the Club community.

· Secures the main doors to the Club by monitoring and tracking the movement of everyone who enters and exits the Club and communicates with other staff members.

· Tracks daily membership, program attendance, and creates daily attendance rosters.

· Maintains membership registrations, data, and communication with parents/guardians, as needed.

· Ensures a tidy, organized, and safe front desk and reception area appearance, keeping it clean, well-maintained, and attractive at all times.

· Answers and handles incoming telephone calls; taking messages or transferring to appropriate staff members as needed.

· Verbally communicates or shares written information to members, staff, families and the public about upcoming activities or miscellaneous details.

· Reports when supplies are low or requested by staff members to a supervisor for ordering.

· Develops and maintains relationships with staff, volunteers, parents and guardians to help manage behavior, disciplinary and health issues, and positive member recognition.

· Abides by the Boys & Girls Club of Placer County Employee Handbook and Federal and State Laws.

REQUIREMENTS:

· Clears background check upon hire and signs authorization for annual investigation

· Negative TB test clearance

· Completes AUSD Proficiency Test unless waived with transcript for 48 college credits

· CPR and First Aid certification, offered annually by the Club

· Provides identification for I9 Employment Eligibility Verification

· Proficient computer and communication skills, both oral and written

· Excellent organization, attention to detail, and able to work with interruptions

· Confident to ask questions when unclear and able to make quick and sound decisions

· Strong customer relations skills

· Must maintain strict confidentiality with staff and Members

· Wears appropriate attire or staff uniform while working at Boys & Girls Club of Placer County or attending authorized events

· Signs agreement to all BGCPC Employee Handbook information, policies and procedures, and “Onboard” documentation.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Regularly required to:

· reach with hands and arms, use hands to finger, handle, or feel, and to talk and hear.

· walk, stand, sit, stoop, and/or kneel.

· lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

· Specific vision abilities include close vision, depth perception, and ability to adjust focus.

Job Type: Part-time

Pay: $17.00 - $17.25 per hour

Expected hours: 25 – 29 per week

Schedule:

• 4 hour shift
• Monday to Friday

Ability to Commute:

• Auburn, CA 95602 (Required)

Ability to Relocate:

• Auburn, CA 95602: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $17